Job Summary

This role supports the accurate processing of billing and invoicing activities, ensuring all customer accounts are updated and maintained in line with organizational standards. The individual is responsible for handling payment reconciliations, generating billing reports, and resolving routine billing inquiries within the team. They contribute to compliance by adhering to established billing procedures and participate in ongoing training to enhance technical and domain knowledge.

Key Responsibilities

1. Process billing transactions using CRM and cloud-based billing platforms, ensuring accuracy and compliance with company guidelines.
2. Update customer accounts and post payments in billing and accounting systems, maintaining precise financial records.
3. Reconcile billing accounts by identifying and resolving discrepancies using accounting tools and standard operating procedures.
4. Generate billing activity reports using data analytics tools, supporting internal reporting requirements.
5. Respond to billing-related queries escalated within the team, providing technical solutions or appropriate workarounds related to supported applications.
6. Participate in assigned projects by completing billing and month-end accounting activities according to defined SLAs.
7. Maintain awareness of policy changes and support implementation of updates in billing practices to ensure compliance.
8. Engage in job-related training to develop a strong understanding of billing systems and best practices.

Skill Requirements

1. Basic Understanding Of Billing And Invoicing Processes In Crm And CloudBased Environments.
2. Familiarity With Accounting Principles And MonthEnd Reconciliation Activities.
3. Fundamental Knowledge Of Data Analytics Tools For Generating Billing Reports.
4. Good Communication Skills To Address Routine Technical Queries Within The Team.
5. Experience In Adhering To Company Policies And Compliance Standards In Billing Operations.

Other Requirements

1. Optional: Certification in Billing and Invoicing (e.g., Certified Billing and Coding Specialist – CBCS) is valuable.
2. Optional: Training or certification in basic accounting software (e.g., Tally, QuickBooks) is beneficial.