Senior Analyst - English, Arabic, Microsoft Windows
India
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Job Description
Senior Analyst - English, Arabic, Microsoft Windows
Nagpur, Maharashtra

Job Summary

 Minimum 4 yrs hands on experience as deskside/Onsite support/local IT engineer\\\\r\\\\n • Experience in Providing Hands & feet Support for Network and Datacenter Equipment\\\\\\\'s/Devices\\\\r\\\\n • Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills\\\\r\\\\n

Key Responsibilities

Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)\\\\r\\\\n • Strong desktop support knowledge including hardware, software, and networking concepts\\\\r\\\\n • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds\\\\r\\\\n • Basic understanding of Audio/Video equipment and conference room setup\\\\r\\\\n • User account creation for Active Directory, Exchange Mailboxes, Distribution lists\\\\r\\\\n

Skill Requirements

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations\\\\r\\\\n • Troubleshoot and assist end users with mobile device setup, activations and performance issues.\\\\r\\\\n • Handheld – Blackberry, Android & IOS support knowledge\\\\r\\\\n • Strong Customer service skills\\\\r\\\\n • Strong written and verbal communication skills\\\\r\\\\n • Good Understanding of ITIL processes\\\\r\\\\n • Hand on Experience on ITSM tools like Service Now\\\

Other Requirements

andatory Certification \\\\r\\\\n • A+ Certified or Equivalent Certified\\\\r\\\\n \\\\r\\\\nSoft Skills \\\\r\\\\n - Excellent communication and conversation skills in German (Verbal and Written)\\\\r\\\\n - Good documentation skills\\\\r\\\\n - Good working knowledge of MS OFFICE (Including MS Project and Visio)\\\\r\\\\n - Should have a great customer handling skills\\\\r\\\\n - Able to handle unforeseen situations\\\\r\\\\n - High level of acceptance\\\\r\\\\n \\\\r\\\\n \\\\r\\\\n
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.