Senior Analyst - English, Arabic, Microsoft Windows
India
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Job Description
Senior Analyst - English, Arabic, Microsoft Windows
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Senior Support Analyst plays a crucial role in delivering high-quality remote desktop support to clients, ensuring efficient troubleshooting and resolution of technical issues. This position emphasizes effective communication in both English and Arabic, adherence to service level agreements (SLA), and a commitment to exceptional customer satisfaction.ITIL Foundation knowledge , Strong troubleshooting and analytical skills, ServiceNow or other ITSM tools, Reporting and performance analysis , Team mentoring and collaboration 

Key Responsibilities

Subject Matter Expert for Service Desk processes and tools, support Service Desk teams in achieving SLA, KPI, CSAT, and operational targets, advanced troubleshooting and resolution for complex incidents and escalations, Provide training, mentoring, and knowledge transfer to Service Desk analysts and leads

Skill Requirements

ITIL Foundation knowledge , Strong troubleshooting and analytical skills, ServiceNow or other ITSM tools, Reporting and performance analysis , Team mentoring and collaboration

Other Requirements

ITIL Foundation knowledge , Strong troubleshooting and analytical skills, ServiceNow or other ITSM tools, Reporting and performance analysis , Team mentoring and collaboration
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.