Job Summary
Required Qualifications: • Bachelor’s degree preferred. • Technologies. Contractor resource must have two (2) years combined experience, or experience as agreed with Company, and be proficient in supporting the following technologies: o Windows 10 Operating System advanced troubleshooting; o Proficient using Windows registry; o MDM and Mobile Web Apps, iOS, etc.; o General knowledge of Microsoft Intune; o Microsoft Office 365 advanced troubleshooting and license issues; o Experience with Windows Active Directory; o Virtual Desktop (“VDI”) configuration and troubleshooting; o Virtual Private Network (“VPN”) configuration and troubleshooting; o Experience with ServiceNow or similar ticketing system; and o Experience resolving issues remotely using Remote Desktop or similar tool. • Strong customer service skills. • General IT knowledge / troubleshooting skills. • Experience in desktop and notebook hardware, operating systems and desktop software. • Demonstrates strong analytical and problem-solving skills. • Ability to work as part of a large global team, collaborating with peers to find solutions. • Ability to work at a fast pace, making decisions and working towards resolution of an issue. • Strong written and verbal communication skills. Preferred Qualifications: • Support Certifications, desired: o CompTIA A+
Key Responsibilities
Required Qualifications: • Bachelor’s degree preferred. • Technologies. Contractor resource must have two (2) years combined experience, or experience as agreed with Company, and be proficient in supporting the following technologies: o Windows 10 Operating System advanced troubleshooting; o Proficient using Windows registry; o MDM and Mobile Web Apps, iOS, etc.; o General knowledge of Microsoft Intune; o Microsoft Office 365 advanced troubleshooting and license issues; o Experience with Windows Active Directory; o Virtual Desktop (“VDI”) configuration and troubleshooting; o Virtual Private Network (“VPN”) configuration and troubleshooting; o Experience with ServiceNow or similar ticketing system; and o Experience resolving issues remotely using Remote Desktop or similar tool. • Strong customer service skills. • General IT knowledge / troubleshooting skills. • Experience in desktop and notebook hardware, operating systems and desktop software. • Demonstrates strong analytical and problem-solving skills. • Ability to work as part of a large global team, collaborating with peers to find solutions. • Ability to work at a fast pace, making decisions and working towards resolution of an issue. • Strong written and verbal communication skills. Preferred Qualifications: • Support Certifications, desired: o CompTIA A+
Skill Requirements
Service Desk - French
Other Requirements
Service Desk - Canadian French
Job Description : Service Desk:[French]