Job Summary
Key Responsibilities
2. Respond To Escalated Customer Requests That Require In-Depth Analysis And Resolution, Utilizing Crm And Cloud Knowledge To Provide Effective Solutions.
3. Perform Daily And Weekly Audits On Processed Transactions To Ensure Adherence To Quality Slas And Identify Any Discrepancies, Fostering A Culture Of Compliance.
4. Monitor Operational Metrics And Provide Insights To Management Regarding Business Performance, Recommending Actionable Solutions For Fraud Prevention.
5. Validate Reports Of Suspected Fraud Activity And Communicate Findings To Strategy Teams And Financial Security Investigations, Ensuring Timely Resolution Of Potential Risks.
6. Mentor Team Members By Providing Guidance And Support On Complex Customer Service Issues, Enhancing Team Capability And Knowledge Sharing.
7. Actively Participate In Job-Related Training To Stay Updated On Industry Trends And Compliance Requirements, Contributing To Personal And Team Development.
8. Familiarity With Adverse Media, Politically Exposed Persons (Peps) Lists, And Other Watchlist Screening.
9. Proficiency In Conducting Internet And Open-Source Research To Gather Additional Information For Investigations.
Skill Requirements
2. Proficiency In Crm And Cloud Applications And Their Application In Operational Support.
3. Familiarity With Audit Processes And Quality Assurance In Transaction Monitoring.
4. Excellent Written And Verbal Communication Skills For Effective Interaction With Stakeholders.
5. Demonstrated Analytical Skills To Identify Process Deficiencies And Recommend Improvements.
6. Strong Understanding Of Aml/Ctf Principles, Typologies, And Regulations (E.G., Bsa, Usa Patriot Act)
7. Proficiency In Using Industry-Standard Sanctions Screening Systems/Tools (E.G., Hotscan, Actimize, Sas, Fico)
8. In-Depth Knowledge Of Relevant Sanctions Programs (E.G., Ofac, Un, Eu, Hm Treasury)