Job Summary

Order Management’s primary responsibility is to ensure the order is verified, keyed, submitted and is completed and flows to billing. The process involves several handoffs and complexities based on the region, Customer, product and other variations depending on services sold.

Key Responsibilities

Responsibilities include:

-Internet dedicated circuit, Ethernet connection, PIP circuits,

Access Circuit

-Understands what a provisioning team does with order.

-Understanding of LEC.

-Customer handling experience

Order verification (OVC) and Order Entry

Data gathering and order verification with the customer to include: 

Customer name and technical and site contacts, site readiness

Skill Requirements

Skills and Qualifications

• Mandatory knowledge of Telecommunications, Networking Technologies, and Solutions Mandatory 
• SFDC tool & processes knowledge
• Must have the ability to deliver written and verbal messages with customers
• Requires critical thinking in the decision-making process
• Overall technical aptitude and forward thinking
• Must be English literate and numerate
• Strong customer service focus with drive to deliver a world-class customer experience
• Clear confident communicator with strong written and verbal presentation skills
• Ability to work on own initiative with minimal supervision and also as part of a wider project/team
• Perform well under pressure to meet deadlines
• High attention to detail, data accuracy and quality of input
• 3+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment      Problem management skills and strong analytical skills. 

Other Requirements