Job Summary
The Digital Journey Tester will play a critical role in ensuring our digital solutions deliver seamless, business-aligned experiences for customers and staff. This role is responsible for designing and executing test cases that validate end-to-end journeys, focusing on business requirements, customer experience, and operational outcomes across Commercial Banking (CMB).
Key Responsibilities
Design and execute comprehensive test cases covering full customer and staff journeys, including both positive and negative flows.
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Collaborate with business stakeholders to understand requirements and translate them into journey-based testing scenarios.
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Identify, document, and help resolve defects impacting business processes, customer experience, or operational efficiency.
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Ensure testing covers end-to-end business outcomes, not just technical system connectivity or code-level automation.
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Work closely with product owners, business analysts, and developers to ensure solutions meet business needs and regulatory standards.
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Provide clear feedback and recommendations to improve digital journeys and business processes.
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Support test automation where appropriate, but maintain focus on business-aligned testing and journey coverage.
Skill Requirements
Proven hands-on experience designing and executing test cases for digital solutions.
Strong understanding of business requirements and ability to align testing to customer/staff journeys and end-to-end outcomes.
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Experience identifying and resolving defects, with a focus on business impact.
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Familiarity with Commercial Banking (CMB) processes and products preferred; experience in retail banking is a plus but not sufficient.
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Ability to design test scenarios covering both positive and negative flows, including unhappy paths and process exceptions.
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Excellent communication and collaboration skills, with the ability to work across business and technology teams.
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Experience with test automation tools is beneficial, but must be complemented by business-focused testing.
What We’re Looking For
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A tester who goes beyond technical validation to ensure business requirements and customer journeys are fully covered.
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Someone who can identify gaps in process flows and proactively suggest improvements.
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A collaborative team player who can bridge the gap between business and technology.