Job Summary
Minimum 7 years of Salesforce experience with strong leadership and influence skills. Proven experience as business analyst role.
Excellent interpersonal skills to bridge the gap between technical and non-technical stakeholders.
Translating business requirements into solutions by understanding needs, feasibility and impact.
Conduct workshops and interviews to gather business requirements, translating them into functional specifications, process flows, and user stories.
With Agile delivery experience, leading business and functional requirements definition, prioritization/scoping of requirements, perform functional testing on the deliverables.
Experience with Salesforce Sales Cloud, Service Cloud.
Certification on Salesforce Business Analyst, Admin, Sales cloud consultant is preferred.
Perform administrative tasks, including configuring custom objects, fields, workflows, validation rules, and reports/dashboards.
Leads business process redesign, roadmap planning, and estimations.
Ability to conduct UAT training, create UAT test scripts and run E2E UAT and SIT sessions.
Strong knowledge in Salesforce Product features and ability to configure and run POC demos with business.
Analyze current business processes and identify opportunities for optimization using Salesforce best practices.
Good Problem Solving and analytical skills with good Story telling skills. Gather and write CRM functional requirements stories
Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project and own the design.
Ensure success and acceptance criteria are defined for each story, review solutions and recommend improvements
Ability to interact effectively with stakeholders at all levels, internally, through customers and third parties.
Ability to analyze complex processes, document requirements, and map business processes.
Key Responsibilities
2. Identify opportunities for process improvement and optimization
3. Develop business process models and diagrams
4. Collaborate with stakeholders to gather requirements and understand business needs
5. Define and document business requirements and process improvements
6. Implement and manage process changes
7. Monitor and measure process performance and impact on key metrics
8. Ensure compliance with company policies and industry regulations
Skill Requirements
2. Strong analytical and problem-solving skills
3. Excellent communication and stakeholder management abilities
4. Knowledge of process improvement methodologies like six sigma or lean
5. Experience in data analysis and process mapping
6. Ability to work in a fast paced environment and manage multiple projects simultaneously