Job Summary
Key Responsibilities
Lead requirements definition for complex merchant acquisition, onboarding, processing, and servicing initiatives
· Act as a bridge between product, business, compliance, and technology teams
· Drive deep analysis of onboarding workflows, underwriting rules, risk controls, and servicing processes
· Translate regulatory and scheme requirements into detailed functional and non-functional specifications
· Define data requirements, canonical models, and integration specifications across internal and external systems
· Support solution design by collaborating with architects and engineering teams
· Review and validate delivered solutions against business, compliance, and operational expectations
· Mentor junior Business Analysts and review requirements artefacts for quality and consistency
Skill Requirements
· 10–12+ years of experience in payments or banking, with strong merchant acquiring exposure
· Deep functional knowledge of merchant onboarding (KYB, AML, risk scoring), processing and servicing processes
· Experience with card frameworks (PCI DSS) and scheme compliance
· Strong skills in requirements elicitation, process modelling, data analysis, and documentation
· Technical understanding of APIs, message flows, microservices, and event-driven architectures
· Experience working with card and acquiring platforms or merchant management systems
· Strong communication skills, capable of engaging with senior business and technical stakeholders
· Prior exposure to agile and iterative delivery models