Job Summary

The Business Analyst serves as a key connector between business stakeholders, Product Owners, and technology delivery teams. This role focuses on understanding business needs, documenting functional and nonfunctional requirements, supporting backlog refinement, and ensuring solutions are clearly defined for development, QA, and implementation teams.

As part of the Digital Delivery team, the Business Analyst will work closely with Product Owners, Engineering, QA, UX, Data, and business partners to support delivery of scalable digital solutions. The role requires strong business analysis skills, clear communication, and working knowledge of modern application environments including Angular front-end applications, Azure cloud services, and .NET-based platforms.

Key Responsibilities

• Act as the primary liaison between business stakeholders, Product Owners, and technology teams to ensure shared understanding of business objectives, scope, constraints, and success criteria.
• Elicit, analyze, and document business requirements, functional requirements, nonfunctional requirements, user stories, process flows, business rules, and acceptance criteria.
• Break down business problems into clear, actionable requirements that can be understood by Angular, Azure, .NET, QA, UX, and data teams.
• Partner with Product Owners to support backlog refinement, prioritization discussions, dependency identification, sprint readiness, and release planning.
• Facilitate requirement walkthroughs, stakeholder reviews, and clarification sessions to align business expectations with technical solution options.
• Collaborate with engineering teams to understand technical constraints, integration points, data flows, APIs, cloud dependencies, and system behavior across Angular front-end, Azure services, and .NET applications.
• Support QA teams by reviewing test scenarios, clarifying expected behavior, validating acceptance criteria, and assisting with defect triage and root-cause discussions.
• Coordinate and support user acceptance testing, including UAT planning, business validation, issue tracking, and stakeholder signoff activities.
• Analyze current-state processes and recommend improvements that increase efficiency, reduce manual effort, improve data quality, and enhance the digital user experience.
• Create clear documentation including business process flows, requirement traceability, feature notes, meeting summaries, decision logs, and release-support materials.
• Collaborate across business, product, engineering, QA, data, operations, and support teams to drive continuous improvement in delivery quality and team efficiency.

Skill Requirements

• Bachelor’s degree in Business, Computer Science, Information Systems, Analytics, Engineering, or a related field, or equivalent practical experience.
• 6+ years of experience as a Business Analyst, Product Analyst, Systems Analyst, or similar role supporting digital products or technology delivery teams.
• Strong experience gathering and documenting requirements, writing user stories, defining acceptance criteria, mapping workflows, and supporting Agile delivery.
• Working knowledge of web application delivery and the ability to collaborate effectively with teams working on Angular front-end, .NET back-end, APIs, databases, and Azure cloud services.
• Ability to analyze business processes, identify gaps, clarify ambiguity, and translate business needs into clear documentation for technical teams.
• Experience supporting backlog refinement, sprint planning, UAT, defect triage, release readiness, and stakeholder communication.
• Strong written and verbal communication skills, with the ability to explain business and technical concepts clearly to different audiences.
• Experience working with cross-functional teams in large, matrixed organizations; experience in insurance, financial services, or regulated environments is preferred.

Other Requirements

• Basic understanding of Angular concepts such as components, user interface behavior, front-end validation, routing, and API/service interactions.
• Basic understanding of .NET application architecture, APIs, backend services, business logic, and integration patterns.
• Working knowledge of Azure services such as Azure DevOps, Azure App Services, Azure Functions, Azure SQL, storage, monitoring, or cloud-based deployments.
• Familiarity with Agile tools and delivery practices, including Azure DevOps Boards, user stories, features, tasks, bugs, acceptance criteria, and sprint ceremonies.
• Exposure to SQL, data analysis, reporting tools, dashboards, or data validation is a plus.