Job Summary
As a Senior Customer Journey Manager (CJM), you will support the delivery of Trade Surveillance remediation and change within the Markets Platform. The role focuses on owning and improving end‑to‑end surveillance journeys, ensuring regulatory, risk and delivery outcomes are clearly translated into prioritised, deliverable work.
Working closely with Product Owners, Engineering, Data, and COO Surveillance teams, you will help ensure surveillance change is designed in early, dependencies are understood, and delivery remains aligned to regulatory commitments and strategic priorities.
Key Responsibilities
Key Accountabilities
1. Trade Surveillance Customer Journey
- Own and maintain the end‑to‑end Trade Surveillance journey, spanning:
- Trading activity and product coverage
- Data ingestion, enrichment and quality
- Alert generation, tuning and downstream investigation outcomes
- Create and maintain journey maps, process flows and surveillance narratives that link business intent to technical implementation.
- Act as a subject matter contributor for Trade Surveillance journeys, supporting identification of capability gaps, prioritisation trade‑offs and residual risk considerations.
2. Cross‑Platform & Integration Support
- Support integration across Trading Hub, Surveillance platforms and Data platforms (e.g. ODP / FDP) from a CJM perspective.
- Work with Product Owners and Engineers to:
- Identify dependencies and sequencing risks
- Ensure surveillance requirements are considered early in platform or product change
- Raise delivery risks or gaps through established governance where surveillance outcomes may be impacted.
3. Surveillance Support for Growth & Change
- Support surveillance readiness for new product onboarding and growth initiatives, including:
- New venues and liquidity
- Extension of coverage across asset classes or strategies (e.g. swaps, futures)
- Ensure surveillance requirements are understood and reflected within:
- New product approval processes
- Trading Hub onboarding activity
- Represent surveillance considerations within planning and prioritisation discussions at feature and lab level.
4. Prioritisation, Planning & Delivery Alignment
- Support integrated views across:
- Regulatory commitments
- Risk remediation activity
- Business change and growth demand
- Work closely with Product Owners to:
- Shape backlog content and acceptance criteria
- Support effective slicing and sequencing of work
- Highlight delivery constraints, dependencies or trade‑offs early
- Provide clear, outcome‑focused input into status updates and governance artefacts as required.
Skill Requirements
Skills & Experience
Essential
- Experience working in Trade Surveillance, Market Abuse controls, or related regulatory delivery.
- Understanding of Markets products and trade lifecycles.
- Experience working across technology, data and business teams in regulated environments in GCP with ODP, FDP and CDP.
- Strong ability to analyse end‑to‑end journeys and translate them into clear delivery artefacts.
- Confident, clear communicator able to engage constructively with technical and non‑technical stakeholders.
Other Requirements
Desirable
- Exposure to Trading Hub or surveillance platform change.
- Experience with data lineage, ingestion pipelines or analytical platforms.
- Experience supporting remediation programmes or regulatory commitments.
We recognise that skills are developed in many ways and encourage applications from candidates with relevant, transferable experience.
Success Measures
- Surveillance requirements consistently embedded early in product and platform change
- Improved visibility and management of surveillance dependencies
- Clear, trusted prioritisation of remediation and change demand
- No late regulatory surprises driven by gaps in journey design or delivery alignment