Senior Business Specialist
India
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Job Description
Senior Business Specialist
Bengaluru, Karnataka

Job Summary

IT Business Systems Analyst - SAP SD/CS Functional (ECC)
 
10+ years experience
 
The IT Business Systems Analyst - SAP SD/CS Functional will be responsible for supporting, enhancing, and optimizing SAP ECC Sales & Distribution (SD) and Customer Service (CS) processes. The role acts as the bridge between business stakeholders and technical teams, ensuring SAP solutions effectively support end-to-end order management, customer service, pricing, billing, and related business operations.

Key Responsibilities

Business Analysis & Stakeholder Management

  • Collaborate with business users to gather, analyze, and document functional requirements.
  • Translate business requirements into SAP SD/CS functional specifications.
  • Conduct process assessments and recommend improvements.
  • Facilitate workshops, requirement sessions, and solution reviews.

SAP SD Functional Support

  • Configure and support:
    • Customer Master Data
    • Material Master Data
    • Sales Orders
    • Pricing & Conditions
    • Delivery Processing
    • Shipping & Transportation
    • Billing & Invoicing
    • Returns and Credit Management
  • Resolve production issues and provide user support.

SAP CS Functional Support

  • Support service management processes including:
    • Service Orders
    • Service Notifications
    • Equipment Master
    • Installed Base Management
    • Warranty Processing
    • Service Contracts
    • Field Service Management integration (where applicable)

Skill Requirements

SAP ECC SD ConfigurationSAP ECC CS ConfigurationPricing ProceduresOrder-to-Cash (OTC) ProcessService Order ManagementIDocs and InterfacesMaster Data ManagementFunctional Specifications DevelopmentTesting & Defect Management

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.