Senior Capability Manager(DPO)
India
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Job Description
Senior Capability Manager(DPO)
Noida, Uttar Pradesh

Job Summary

The Capability Manager, Lead to Cash / Order to Cash (L2C / O2C) will build and scale domain capability across end-to-end O2C processes. The role connects strategy with execution through role-skill-proficiency frameworks, learning journeys, process standards, solution assets, performance benchmarks and transformation enablers to improve market positioning, solution quality, profitability, employee capability, and future-ready delivery.

15+ years of relevant experience

M. Com, MBA (Finance) or equivalent. Professional qualification is preferable

Key Responsibilities

 

1. Practice & Capability Development

  • Develop and maintain O2C capability assets, frameworks, playbooks, process standards and knowledge repositories.
  • Track market trends, emerging skills, automation technologies, and industry best practices across L2C / O2C.
  • Define domain skills, proficiency levels, role expectations, certification paths and validation mechanisms.
  • Create Lead to Cash playbooks, golden process maps, maturity benchmarks and role-skill profiles; Own and maintain skill inventory.

 

2. Learning, Certification, and Talent Pool Readiness

  • Design proficiency-based learning programs, training content and certification pathways.
  • Partner with L&D, SMEs and external providers to deliver O2C domain training programs
  • Build a ready internal talent pool for future Lead to Cash demand, transition and delivery roles.
  • Enable mentoring, coaching, knowledge-sharing forums and SME communities.

 

3. Transformation and Consulting

  • Identify cost optimization, productivity, margin improvement and standardization opportunities.
  • Lead process assessments, maturity evaluations and transformation roadmap development.
  • Drive improvement using Lean, Six Sigma, RPA, AI, OCR, workflow, analytics and process mining levers.

 

4. Solutioning and Business Development

  • Support RFPs, RFIs, client proposals, due diligence and solution presentation.
  • Design target operating models, solution frameworks, methodologies and reusable assets.
  • Develop staffing, sizing, pricing and productivity models for O2C processes.
  • Participate in client workshops and articulate HCLTech capability, benchmarks, and differentiators.

 

5. Delivery Enablement and Collaboration with Delivery Units

  • Partner with Delivery Managers to identify capability gaps and improvement opportunities.
  • Support transition and stabilization with domain inputs, scope validation, activity mapping and process design.
  • Conduct process audits, benchmark delivery performance and recommend improvement actions.

 

6.  Performance Standards, Quality and Risk

  • Define and implement KPI frameworks, performance standards, quality criteria and proficiency-linked scorecards.
  • Partner with Quality, Service Assurance, Risk and Delivery teams to create quality frameworks, controls and governance guidelines.

 

Skill Requirements

 

  • Strong end-to-end knowledge of Lead to Cash / Order to Cash, including billing, credit, collections, cash application, deductions, disputes, AR reporting and customer account management.
  • 15+ years of F&A BPO, Shared Services or GBS experience with strong O2C domain exposure.
  • Hands on experience as Domain Process Lead, Solution Lead, Capability Manager or Transformation Lead.
  • Experience in process transformation, continuous improvement, standardization, benchmarking and operating model design.
  • Knowledge of Lean, Six Sigma and process excellence methodologies.
  • Exposure to widely used ERPS like SAP S/4HANA, Oracle Fusion Cloud ERP
  • Familiarity with UiPath, Automation Anywhere, Microsoft Power Automate, OCR, AI, workflow and analytics solutions.
  • Strong analytical, presentation, stakeholder management, structured problem-solving and consulting skills.

 

 

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.