Job Summary

• This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform.
• dCEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned/ unplanned)
• DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below)
• SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
• This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
• Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work.

 

Technical Skill Set required to perform above tasks:

• Technical expertise in SAP Basis area with a minimum of 7 to 8 years of experience.
• 2+ Cloud knowledge  (e.g. through Solution Management, Consulting and/or Delivery Program management).
• Good understanding & hands-on experience required in S/4 HANA Application & HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.

Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed

Key Responsibilities

1. Act As A Subject Matter Expert Wherever Required. Mentor The Junior Analysts To Improve Their Performance Through Feedback And Coaching. Build Product Expertise On A Large Quantity Of Diverse Products Through Thorough Research And Analysis Of Data From Multiple Channels. Provide Value Add To Business Process / Application Improvement Through Research And Analysis
2. Prepare And Develop Documentation For Tools And Project Processes To Support The Lead Trainer And Team Lead. Define Deliverables And Measures For The Project. Track Metrics At And Engagement And Individual Level And Monitor Timelines / Milestones
3. Prepare Periodic Report. Escalate And Solve Challenges With Respect To Projects In Coordination With Internal/External Stake Holders
4. Oversee A Small Group Of Project Team Who Are Responsible To Optimize Work Allocation To Maximize And Balance The Broad Set Of Goals Defined By The Team Leads

Skill Requirements

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Other Requirements

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