Senior Consultant
India
Job Description
Senior Consultant
| Bengaluru, KarnatakaHyderabad, Telangana
Job Summary
The Senior Support Engineer - Hyperion (L2) will be responsible for providing advanced application support and operational ownership for Reckitt's Hyperion landscape, with a primary focus on Hyperion Financial Management (HFM) and associated financial consolidation, close, and reporting processes. The role will ensure stable operations, timely issue resolution, support for business-critical month-end and year-end activities, and effective transition into steady-state support.
The individual will act as a key escalation point for complex application incidents, collaborate with finance stakeholders, and drive continuous service improvements through process optimization, knowledge management, and automation initiatives.
Key Responsibilities
Hyperion Application Support
- Provide Level 2 support for Hyperion Financial Management (HFM) applications.
- Support financial consolidation, close, intercompany eliminations, and reporting activities.
- Investigate and resolve incidents related to:
- Data loads and integrations
- Consolidation rules
- Calculations and journals
- Security and user access
- Metadata and hierarchy issues
- Workflow and close management activities
- Monitor batch jobs, scheduled processes, and business-critical close activities.
Incident & Problem Management
- Analyze and resolve production incidents within agreed SLAs.
- Perform root cause analysis for recurring issues.
- Collaborate with L3 teams, vendors, and infrastructure teams for complex problem resolution.
- Ensure accurate documentation of incidents, workarounds, and resolutions.
Change & Release Support
- Support testing and validation of approved enhancements, fixes, and configuration changes.
- Participate in change implementation activities and production deployments.
- Ensure proper governance during financial close periods.
Business Engagement
- Work closely with Finance, Controlling, and Reporting teams to understand operational priorities.
- Provide support during month-end, quarter-end, and year-end financial closure cycles.
- Assist users with functional and technical queries related to HFM processes.
Operational Excellence
- Maintain support runbooks, SOPs, support calendars, and knowledge repositories.
- Identify opportunities for automation and service improvement.
- Contribute to service reporting, KPI tracking, and continual improvement initiatives.
Skill Requirements
Functional Skills
- Strong knowledge of Hyperion Financial Management (HFM).
- Understanding of:
- Financial consolidation
- Financial close processes
- Corporate reporting
- Intercompany accounting
- Management reporting
Technical Skills
- HFM Administration and Support.
- Metadata management and security administration.
- Data load and reconciliation troubleshooting.
- Hyperion environment monitoring and batch management.
- Understanding of integration concepts with ERP and finance systems.
- Knowledge of Oracle EPM landscape is desirable.
IT Service Management
- Incident Management.
- Problem Management.
- Change Management.
- Knowledge Management.
- SLA and KPI management.
Other Requirements
Experience & Qualifications
Essential
- 5 to 8 years of overall IT experience.
- Minimum 3 years of hands-on Hyperion HFM support experience.
- Experience supporting enterprise financial consolidation environments.
- Experience working in global AMS or production support engagements.
- Certified
Preferred
- Experience with Oracle Hyperion suite components.
- Experience in FMCG, Manufacturing, Consumer Goods, or similar industries.
- ITIL Foundation certification.
- Oracle Hyperion/EPM certification preferred.
Information at a Glance