Senior Consultant
India
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Job Description
Senior Consultant
Noida, Uttar Pradesh

Job Summary

Job Description – Retail Commerce Functional Consultant

Position: Retail Commerce Functional Consultant

Project duration -10 weeks
Experience: 7+ Years
Employment Type: Full-Time

Project Type: Microsoft Dynamics AX 2012 / D365 Commerce Support & Enhancements

Role Overview

We are seeking an experienced Retail Commerce Functional Consultant to support and enhance Microsoft Dynamics AX 2012 and Dynamics 365 Commerce environments. The consultant will be responsible for analyzing retail business processes, providing functional support, managing incidents and service requests, coordinating with business users, and driving enhancements across POS, Store Operations, Inventory, Pricing, Promotions, and Commerce integrations.

Key Responsibilities

  • Provide L2/L3 functional support for Dynamics AX 2012 and D365 Commerce/Retail applications.
  • Analyze, troubleshoot, and resolve incidents, service requests, and production issues within agreed SLAs.
  • Work closely with business stakeholders to gather and document functional requirements.
  • Support retail modules including:
    • Point of Sale (POS)
    • Store Operations
    • Product and Category Management
    • Pricing and Promotions
    • Inventory Management
    • Channel Management
    • Customer and Loyalty Management
  • Perform functional analysis and impact assessments for change requests and enhancements.
  • Prepare functional design documents (FDDs), process flows, and test scenarios.
  • Coordinate User Acceptance Testing (UAT) and validate business requirements.
  • Support deployments, data validation, and post-go-live activities.
  • Collaborate with technical teams for issue resolution and solution implementation.
  • Monitor recurring issues and recommend process improvements.

Skill Requirements

  • Strong experience in Microsoft Dynamics AX 2012 Retail and/or Dynamics 365 Commerce.
  • Good understanding of:
    • Retail POS
    • Store Operations
    • Product Lifecycle Management
    • Pricing & Promotions
    • Inventory Management
    • Order Processing
    • Channel Database and Distribution Schedule concepts
  • Experience in incident management and support projects.
  • Strong knowledge of retail business processes and operations.
  • Exposure to integrations between POS, Commerce, and D365 Finance & Supply Chain Management.
  • Experience with Azure DevOps (ADO) for requirement and defect tracking.
  • Strong analytical, troubleshooting, and communication skills.

Preferred Skills

  • Experience supporting global retail organizations.
  • Knowledge of D365 Finance & SCM processes.
  • Understanding of Commerce Scale Unit (CSU) and modern POS architecture.
  • Experience with release management and testing coordination.
  • ITIL process knowledge.

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.