Job Summary
Engagement Manager – Business Process Reengineering & Transformation
| Experience: 12–16 Years | Location: Chennai
Positions to be filled – 2
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Department |
Business Process Reengineering (BPR) & Transformation |
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Reports To |
Practice Lead |
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Travel Requirement |
Yes – Domestic and International (client-facing, onsite engagements) |
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Required Certifications |
Lean Six Sigma Black Belt | PMP | Design Thinking Practitioner
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ABOUT THE ROLE
The Engagement Manager is accountable for end-to-end execution and delivery of BPR and automation transformation engagements, managing internal stakeholders and external client relationships, solution design, and cross-functional delivery teams. The role bridges strategy and execution, ensuring programs deliver measurable business outcomes.
Key Responsibilities
- Lead and manage full-lifecycle BPR and Intelligent Automation engagements from discovery through hypercare.
- Drive current-state (As-Is) assessment, future-state (To-Be) design, and transformation roadmap development.
- Own Value Stream Mapping (VSM) workshops, process decomposition, and opportunity identification exercises.
- Manage delivery timelines, resource plans, risk registers, and stakeholder communication plans.
- Collaborate with solution architects and automation developers to ensure technical alignment with business requirements.
- Develop business cases, ROI models, and benefit realization frameworks for automation and BPR initiatives.
- Serve as the primary client point-of-contact, managing expectations and escalations effectively.
- Guide SIPOC, FMEA, RCA, and Control Chart analyses across transformation workstreams.
- Contribute to proposal development, effort estimation, and solution structuring for new opportunities.
- Coach and mentor junior team members in Lean Six Sigma and BPR methodologies.
Skill Requirements
- 12–16 years of experience in BPR, process consulting, or transformation delivery in BFSI / Healthcare.
- Certified Lean Six Sigma Black Belt with demonstrated DMAIC / DMADV project delivery.
- Proficiency in VSM, process modelling, and process mining tools.
- Familiarity with automation platforms (UiPath, Blue Prism, Power Automate) and AI-enabled BPM solutions.
- Strong project management skills; PMP certification preferred.
- Excellent client-facing communication, facilitation, and presentation skills.
Other Requirements
CORE COMPETENCIES & SKILLS
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✔ Lean Six Sigma (Black Belt) |
✔ Value Stream Mapping |
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✔ BPMN 2.0 Modelling |
✔ DMAIC / DMADV |
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✔ Program & Stakeholder Management |
✔ Business Case & ROI Development |
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✔ RPA Platform Familiarity |
✔ Process Mining (Celonis and similar tools) |
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✔ Change Management |
✔ BFSI Domain Knowledge |