Senior Design Lead
India
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Job Description
Senior Design Lead
| Noida, Uttar PradeshNagpur, Maharashtra

Job Summary

BPCS Application Managed Services (AMS).

·       Monitor and adherence to KHC ServiceNow ticketing system

·       BPCS User functional support

·       BPCS problem resolution within KHC SLAs

·       Resolution of BPCS issues and requests within KHC SLAs

·       BPCS Problem resolutions - BPCS Daily, Weekly, Monthly and Yearly batch resolution as escalated by Operations Team

·       Manage BPCS interfaces including EDI, PWS, Basware, Demantra and BlueYonder integrations in conjunction with those application SMEs

Key Responsibilities

Key responsibilities 

  • 10+ years of experience in BPCS technical and functional knowledge 
  • BPCS User functional support 
  • Monitor and adherence to KHC ServiceNow ticketing system
  • BPCS problem resolution within KHC SLAs
  •  BPCS Problem resolutions - BPCS Daily, Weekly, Monthly and Yearly batch resolution as escalated by Operations Team
  • Manage BPCS interfaces including EDI, PWS, Basware, Demantra and BlueYonder integrations in conjunction with those application SMEs
  • Data reconciliation within BPCS and across integrated non-core systems as required
  • Process reviews and investigations withing scope of BPCS, including root cause analysis and enhancement recommendations
  • BPCS minor development work per month for minor code changes, simple report creation, etc (maximum 40 hours per month)
  • Troubleshoot critical production incidents and perform root cause analysis.
  • Lead defect resolution, performance optimization, and stabilization efforts.
  • Manage application releases, deployments, and post-production validations.
  • Ensure SLAs and operational KPIs are consistently achieved.

Skill Requirements

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.