Job Summary

Role Overview

The Tier‑1 MCAD Support Engineer (Siemens NX) provides first‑line technical support for Mechanical CAD (MCAD) systems using Siemens NX in an enterprise engineering environment. The role focuses on user onboarding, access provisioning, installation, licensing, environment configuration, basic NX usage support, and NX‑PLM (Teamcenter) connectivity. Issues beyond Tier‑1 scope are escalated to Tier‑2/Tier‑3 teams.

Key Responsibilities

• Serve as first point of contact for Siemens NX user issues via ITSM tools (Jira)
• Resolve common Tier‑1 issues:
• NX application launch failures
• Login and access problems
• License checkout and expiration errors
• Provide basic “how‑to” support for NX users:
• 3D Parts Files
• Assembly files
• Drawing files
• Install and configure approved Siemens NX versions per enterprise standards
• Perform basic Siemens NX license diagnostics (FlexLM)
• Validate workstation readiness (OS, graphics, memory, VPN)
• Log, track, and update incidents using ITSM tool (Jira)
• Support new mechanical engineer onboarding for Siemens NX

Required Skills & Experience

• Strong knowledge with the Operating systems Windows, Linux and Mac OS.
• Experience with Networking and Software configuration Management.
• Basic understanding of Siemens NX (Design and Drafting modules)
• Basic familiarity with Teamcenter or PLM systems
• Awareness of NX licensing concepts (node‑locked, floating)
• Strong troubleshooting, communication, and documentation skills

Education

• Bachelor’s degree in mechanical engineering or related field (with equivalent hands‑on MCAD support experience)
• 1- 4 years of experience IT Support / Siemens NX or PDM/PLM in engineering environment

Key Responsibilities

1. Create detailed mechanical designs and drawings using cad software, with a focus on unigraphics nx.
2. Collaborate with the engineering team to understand project requirements and provide design solutions.
3. Conduct analysis and testing of designs to ensure they meet performance and safety standards.
4. Participate in design reviews and provide recommendations for improvements.
5. Stay updated on industry trends and technological advancements in mechanical design.

Skill Requirements

1. Proficiency in mechanical design fundamentals, including a strong understanding of mechanical principles and concepts.
2. Expertise in cad design skills, with the ability to create accurate 2d and 3d designs using cad software.
3. In-depth knowledge of unigraphics nx software and its functionalities for efficient design creation and modification.
4. Strong attention to detail and accuracy in design work.
5. Good communication skills to collaborate effectively with team members and stakeholders.
6. Problem-solving abilities to address design challenges and optimize solutions.
7. Time management skills to prioritize tasks and meet project deadlines effectively.

Other Requirements

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