Job Summary

Technical Skills:Understanding of Application Lifecycle Management: Knowledge of different phases of Application Lifecycle including source testing, patch management etc..Knowledge of Operating Systems: Familiarity with operating systems like Windows, Linux, or macOS, and their basic administration and management.Incident Management: Basic understanding of Incident Management and its operations.Change Management: Basic understanding of Incident Management and its operations.O365 Applications: Basic understanding of O365 applications and its operations.Active Directory Basics: Basic understanding of Active Directory basics.Azure: Basic understanding of Azure.Soft Skills:Communication Skills: Strong verbal and written communication skills are crucial for interacting with team members, stakeholders, and end-users.Problem-Solving Skills: Ability to analyze complex issues, identify root causes, and propose effective solutions.Analytical Thinking: Capacity to analyze data, trends, and metrics to identify areas for improvement and optimization.Attention to Detail: Meticulousness in documentation, troubleshooting, and implementation to ensure accuracy and completeness.Time Management: Skill to prioritize tasks, manage time effectively, and meet deadlines in a dynamic and fast-paced environment.Adaptability: Ability to adapt to changing requirements, technologies, and priorities while maintaining productivity and quality of work.Domain Knowledge:Understanding Application Management: Familiarity with concepts and processes related to application management, including support, maintenance, deployment, and monitoring.Knowledge of IT Service Management (ITSM): Understanding of ITSM frameworks such as Service Now.Basic Project Management: Awareness of project management principles and methodologies to coordinate tasks, track progress, and communicate status effectively.Customer Service Orientation:Customer Focus: Commitment to understanding and meeting the needs of end-users and stakeholders and providing timely and effective support and service.Empathy: Ability to empathize with users' concerns and frustrations, and to communicate with empathy and patience.Work Schedule & Availability:Rotational Shifts: Willingness and ability to work in rotational shifts.Continuous Learning and Improvement:Curiosity and Eagerness to Learn: Willingness to continuously learn new technologies, tools, and processes, and to adapt to industry trends and best practices.

Key Responsibilities

1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements
4. To provide technical guidance to junior developers
5. To interact with the customer and internal teams to gather requirements for development purposes.

Skill Requirements

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Other Requirements

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