Job Summary
Key Responsibilities
1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements
4. To provide technical guidance to junior developers
5. To interact with the customer and internal teams to gather requirements for development purposes.
Skill Requirements
Must have experience with Veeva Vault eTMFStrong knowledge of Vault objects, fields, page layouts, workflows, security, roles, and permissionsManage user accounts, groups, profiles, access rights, and licensingPerform regular system support and maintenance, including updates, patches, and system health monitoringCollaborate with cross-functional teams (TMF Operations, Integration team, and other internal teams) to deliver system solutionsSupport end users by providing system troubleshooting and issue resolutionProvide support and solutions for integrations between Veeva Vault and other enterprise systemsContinuously evaluate processes and improve system performance and usabilityMust have migration experience