Senior Developer
India
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Job Description
Senior Developer
Pune, Maharashtra

Job Summary

Salesforce Administrator (Junior) to join our India-based Application Operation team.
This role focuses on supporting stable Salesforce operations (incl. user mgmt.), handling incidents and service requests, and contributing to continuous improvements of Salesforce solutions in an international environment.

Key Responsibilities

  • Support end-to-end business operations (L2/L3 support) for Salesforce CRM processes
  • Analyze and resolve incidents, service requests, and basic problems
  • Assist in monitoring integration with enterprise systems (e.g., SAP)
  • Ensure proper documentation of solutions, test cases, and configurations 
  • Assist in testing activities (UAT, regression testing)
  • Collaborate with developers and senior administrators 
  • Assist in integrations with external systems and APIs
  • Support Single Sign-On (SSO) setup and troubleshooting
  • Work with Identity Providers (IdP) such as Azure AD / Okta
  • Monitor system performance and ensure data security compliance
  • Collaborate with IT and Security teams on access control and security policies [admin.salesforce.com]
  • Work with and collaborate with integration of Email / Outlook Services ( Microsoft ) into Salesforce  ( Einstein Activity Capture is a plus

Skill Requirements

  • 3 years of experience as a Salesforce Administrator or in a similar role 
  • Basic knowledge of Salesforce Sales Cloud and/or Service Cloud
  • Experience with Salesforce configuration (declarative tools)
  • Basic understanding of integration concepts (APIs, data flows)
  • Exposure to ERP integration (e.g., SAP) is a plus 
  • Salesforce Administrator certification (ADM 201) is desirable 
  • Understanding of authentication mechanisms (SSO, OAuth, SAML)
  • Experience with Identity Providers (IdP) (e.g., Azure AD, Okta)
  • Basic network knowledge (DNS, HTTP, APIs)
  • Awareness of IT security concepts (access control, MFA, encryption)

Other Requirements

  • Attention to detail and willingness to learn 
  • Structured and reliable working style 
  • Good communication skills 
  • Customer-oriented mindset 
  • Ability to work in SLA-driven environments
  • Security & compliance awareness
  • Identity & access management (SSO, IdP)
  • Integration knowledge
  • Interest in security, identity management, and system integration
  • Familiarity with integrations (REST APIs, middleware)

Tools & Systems Experience

  • Salesforce (Sales / Service Cloud) 
  • SAP systems (basic understanding, integration context) 
  • ServiceNow (SNOW) or similar ticketing tool
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.