Job Summary
Overview of the Role
As an R Shiny & RStudio Support Specialist, you will ensure the operational stability of R-based analytics and visualization solutions for pharmaceutical clients. Your focus will be on incident management, application troubleshooting, and maintaining high availability.
Detailed Responsibilities
• Provide support for R Shiny applications and RStudio environments, ensuring high availability.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor R application health using Dynatrace and BigPanda, identifying performance issues.
• Troubleshoot application errors, data connectivity issues, and rendering problems.
• Collaborate with data science teams to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting procedures, and user guides in Confluence.
• Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and basic automation using shell scripts.
• Coordinate with infrastructure teams for AWS/Azure-related issues.
• Provide user support and assist with basic R Shiny queries.
Key Responsibilities
Skill Requirements
• Bachelor's or Master's degree in Computer Science, Information Technology, Statistics, or a related field.
• 2+ years of experience in analytics application support or IT operations.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting skills and familiarity with R programming.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of R Shiny, RStudio, and statistical visualization is a plus.
• Excellent problem-solving, analytical, and communication skills.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.