Senior Developer
India
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Job Description
Senior Developer
Chennai, Tamil Nadu

Job Summary

Overview of the Role
As an R_Connect Support Specialist for the Pharma industry, you will ensure the operational stability of R_Connect solutions for pharmaceutical clients. Your focus will be on incident management, connectivity troubleshooting, and maintaining high availability of data integration platforms.

Detailed Responsibilities
• Provide support for R_Connect solutions, ensuring high availability and performance.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor system health using Dynatrace and BigPanda, proactively identifying issues.
• Troubleshoot connectivity issues, data integration failures, and system errors.
• Collaborate with R_Connect specialists to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting procedures, and user guides in Confluence.
• Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and basic automation using shell scripts.
• Coordinate with infrastructure teams for AWS/Azure-related issues.
• Provide user support and assist with basic R_Connect queries.

Key Responsibilities

1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements
4. To provide technical guidance to junior developers
5. To interact with the customer and internal teams to gather requirements for development purposes.

Skill Requirements

Skill Requirements
• Bachelor's or Master's degree in Computer Science, Information Technology, Life Sciences, or a related field.
• 2+ years of experience in application support or IT operations.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting skills and familiarity with R, Python, or SQL.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of data integration and connectivity concepts is a plus.
• Excellent problem-solving skills and attention to detail.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.