Job Summary
- Experience in functional supporting for BY TMS in resolution of incidents, rating issues and production issues.
- Experience configuring tariffs, rating structures, transportation planning rules, and master data.
- Ability to troubleshoot complex functional issues and perform RCA.
- Experience in production/non-production deployments.
- Bonus would be experience in Optimiser or Job servers and being fluent in SQL.
Key Responsibilities
1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements
4. To provide technical guidance to junior developers
5. To interact with the customer and internal teams to gather requirements for development purposes.