Job Summary
Performance Management
|
Tower |
H2R (SuccessFactors) |
|
Level |
L2 |
|
Delivery |
Offshore |
|
Required Experience |
3–7 years |
Role Purpose
Provide high-quality AMS support and controlled change delivery for the Performance Management capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.
Key Responsibilities
-
Support SuccessFactors Performance & Goals forms, route maps, templates, goal plans and permissions.
-
Resolve cycle/configuration issues and support testing, data validation, documentation and production support.
-
Handle assigned incidents, service requests, defects and minor enhancements; prepare analysis, configuration/code, test evidence and documentation with senior SME support.
-
Perform root-cause analysis, problem management and preventive actions for recurring production issues.
-
Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.
-
Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.
Required Skills & Knowledge
-
Strong hands-on expertise in Performance Management and relevant integration points.
-
Strong troubleshooting, functional/technical analysis, production-support and stakeholder-management capabilities.
-
Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.
-
Experience in large, complex SAP/application landscapes and multi-vendor support environments.
Qualifications & Certifications
-
Bachelor’s degree in Engineering, Computer Science, Information Systems, Business/Finance, or related discipline.
-
Relevant SAP SuccessFactors certification preferred.
-
ITIL Foundation or equivalent service-management knowledge is an advantage.
Preferred Experience
-
Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.
-
Experience in complex industrial, manufacturing, aerospace/defence, regulated or similarly large enterprise environments is an advantage.
Key Responsibilities
Performance Management
|
Tower |
H2R (SuccessFactors) |
|
Level |
L2 |
|
Delivery |
Offshore |
|
Required Experience |
3–7 years |
Role Purpose
Provide high-quality AMS support and controlled change delivery for the Performance Management capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.
Key Responsibilities
-
Support SuccessFactors Performance & Goals forms, route maps, templates, goal plans and permissions.
-
Resolve cycle/configuration issues and support testing, data validation, documentation and production support.
-
Handle assigned incidents, service requests, defects and minor enhancements; prepare analysis, configuration/code, test evidence and documentation with senior SME support.
-
Perform root-cause analysis, problem management and preventive actions for recurring production issues.
-
Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.
-
Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.
Required Skills & Knowledge
-
Strong hands-on expertise in Performance Management and relevant integration points.
-
Strong troubleshooting, functional/technical analysis, production-support and stakeholder-management capabilities.
-
Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.
-
Experience in large, complex SAP/application landscapes and multi-vendor support environments.
Qualifications & Certifications
-
Bachelor’s degree in Engineering, Computer Science, Information Systems, Business/Finance, or related discipline.
-
Relevant SAP SuccessFactors certification preferred.
-
ITIL Foundation or equivalent service-management knowledge is an advantage.
Preferred Experience
-
Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.
-
Experience in complex industrial, manufacturing, aerospace/defence, regulated or similarly large enterprise environments is an advantage.