Job Summary

Business Consultant – HR Operations

Role Summary

We are seeking a client-facing Business Consultant with strong experience in HR operations and the end-to-end hire-to-onboard lifecycle. The consultant will lead process discovery engagements, translate business needs into practical solution requirements, and help clients simplify, standardize, and transform HR processes. The ideal candidate combines domain expertise, structured consulting skills, stakeholder management, and experience in BPO transitions or process transformation

Key Responsibilities

Key Responsibilities

• Lead client workshops, interviews, and process discovery sessions across the hire-to-onboard value chain.
• Document current-state processes, pain points, controls, handoffs, service levels, systems, and stakeholder roles.
• Design future-state processes that improve employee experience, compliance, productivity, quality, and scalability.
• Translate business requirements into process designs, user stories, functional requirements, operating procedures, and implementation roadmaps.
• Facilitate alignment among HR, Talent Acquisition, HR Shared Services, Payroll, IT, vendors, and business stakeholders.
• Identify standardization, centralization, automation, and self-service opportunities using data and process analysis.
• Support solution evaluation, business case development, effort-benefit analysis, and transformation prioritization.
• Define process controls, governance, service-level agreements, key performance indicators, and operational reporting requirements.
• Partner with delivery, technology, change management, and operations teams through design, testing, transition, stabilization, and continuous improvement.
• Prepare and present executive-ready findings, recommendations, and status updates to client leadership.
• Manage dependencies, risks, issues, decisions, and actions across consulting engagements.
• Contribute reusable frameworks, templates, and best practices for HR operations transformation.

Skill Requirements

Domain Scope

• Requisition intake and approval
• Candidate data management and pre-employment checks
• Offer creation, approval, and acceptance
• Preboarding communications and document collection
• Employee data creation and HR system transactions
• Background verification, compliance, and policy acknowledgements
• Day-one readiness, orientation, provisioning, and stakeholder coordination
• Handoffs to payroll, benefits, learning, facilities, and IT
• Onboarding case management, service delivery, and experience measurement

Required Qualifications and Experience

• Bachelor’s degree in Human Resources, Business Administration, Operations, or a related discipline.
• Relevant experience in business consulting, HR operations, HR shared services, or process excellence, with substantial exposure to hire-to-onboard processes.
• Demonstrated experience leading client-facing discovery workshops and engaging senior stakeholders.
• Strong capability in process mapping, gap analysis, root-cause analysis, requirements elicitation, and future-state design.
• Working knowledge of HR operating models, service delivery, controls, compliance, and employee experience.
• Ability to convert complex findings into clear recommendations, requirements, presentations, and action plans.
• Strong verbal, written, facilitation, and executive presentation skills.
• Ability to work across business and technology teams in complex, multi-stakeholder environments.

Other Requirements

Preferred Qualifications

• Experience in BPO transition, HR shared-services migration, or process transformation programs.
• Exposure to global or multi-country HR operations and distributed delivery models.
• Experience with leading HR platforms, applicant tracking systems, workflow tools, case management solutions, or automation technologies.
• Lean Six Sigma, business analysis, project management, change management, or HR certification.
• Experience supporting due diligence, solutioning, transition planning, knowledge transfer, or operational stabilization.