Senior Engineer - Desk Side Services, AMT Asset Management Software
India
Job Description
Senior Engineer - Desk Side Services, AMT Asset Management Software
Others, Karnataka
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Job Summary : Asset and User Management
Job Responsibilities : Asset and User Management
Skill Requirement : Asset and User Management
Other Requirement : Asset and User Management
Key Responsibilities
1. Maintain And Enhance Existing Asset Management Features By Troubleshooting Bugs And Resolving Ad-Hoc Requests, Ensuring High-Quality Code In Compliance With Business And Client Requirements.
2. Deliver Client Support Through Data Presentation, Ticket Resolution, And Daily Monitoring Of Client Needs, Ensuring Timely Completion Of Tasks In Accordance With Defined Quality Standards.
3. Create And Maintain Documentation For Cmmi Processes And Client Requirements To Facilitate Enhancements And Ensure Compliance With Operational Standards.
4. Provide Technical Guidance And Support To Junior Developers, Fostering Their Growth And Ensuring Adherence To Best Practices In Asset Management Services.
2. Deliver Client Support Through Data Presentation, Ticket Resolution, And Daily Monitoring Of Client Needs, Ensuring Timely Completion Of Tasks In Accordance With Defined Quality Standards.
3. Create And Maintain Documentation For Cmmi Processes And Client Requirements To Facilitate Enhancements And Ensure Compliance With Operational Standards.
4. Provide Technical Guidance And Support To Junior Developers, Fostering Their Growth And Ensuring Adherence To Best Practices In Asset Management Services.
Skill Requirements
1. Proficient In Asset Management Services With A Strong Understanding Of Support And Operations Processes.
2. Familiarity With Coding Standards And Best Practices In Software Development.
3. Strong Analytical And Problem-Solving Skills To Troubleshoot And Resolve Issues Effectively.
4. Excellent Communication Skills To Interact With Clients And Team Members.
2. Familiarity With Coding Standards And Best Practices In Software Development.
3. Strong Analytical And Problem-Solving Skills To Troubleshoot And Resolve Issues Effectively.
4. Excellent Communication Skills To Interact With Clients And Team Members.
Other Requirements
1. Optional But Valuable Certifications In Itil Or Asset Management
Information at a Glance
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Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
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Industry-benchmarked compensation
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Best-in-class healthcare benefits
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Personal time off
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Maternity and paternity benefits
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Access to skills / higher education programs/resources
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Discounts on products and services via Benefit Box
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Participate in CSR programs and live life with a purpose
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Opportunities to grow and advance your career
Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.