Senior Engineer - Monitoring Tools, Event Monitoring
India
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Job Description
Senior Engineer - Monitoring Tools, Event Monitoring
Lucknow, Uttar Pradesh

Job Summary

Job Description – L1 Monitoring Engineer (SolarWinds) Job Title: L1 Monitoring Engineer – SolarWinds Experience: 0–2 Years Shift: 24x7 Rotational (NOC Environment) Job Summary: The L1 Monitoring Engineer is responsible for real-time monitoring of infrastructure, applications, and network devices using SolarWinds, identifying alerts, and ensuring timely notification, ticketing, and escalation as per defined SLA. Key Responsibilities: Monitor alerts and events from SolarWinds dashboards (All Active Alerts / Top 10 / Node health) [Solarwinds...Monitoring | Word] Perform first-level analysis of alerts (CPU, Memory, Disk, Interface, Node Down, Packet Loss) [Solarwinds...Monitoring | Word] Raise incident tickets in ITSM tools (e.g., BMC Helix/Remedy) for all critical alerts Notify and dispatch issues to respective teams (Network, Wintel, DB, EUC, etc.) [OT NOC SCOPE OF WORK | Outlook] Follow defined priority-based SLA (P1/P2/P3) for alert communication and escalation [OT NOC SCOPE OF WORK | Outlook] Perform call-out activity for critical alerts during non-business hours [Solarwinds...Monitoring | Word] Track alerts until acknowledgement by responsible teams Send alert notification emails to stakeholders and management [Solarwinds...Monitoring | Word] Identify duplicate alerts and suppress noise where applicable Coordinate with on-call engineers for site outages or major incidents [MOM of the...22/04/2026 | Outlook] Maintain accurate logs, worknotes, and monitoring reports Key Skills Required: Basic knowledge of network & server concepts (TCP/IP, DNS, DHCP, OS basics) [Network- J...ion for L1 | Txt] Familiarity with monitoring tools (SolarWinds preferred) [Network- J...ion for L1 | Txt] Understanding of incident management lifecycle Good analytical & troubleshooting skills (L1 level) Ability to work in 24x7 rotational shifts Strong communication skills for coordination & escalation Key Activities in NOC Environment: Monitor across multiple domains: Network (Switches, Routers, APs) Servers (Physical/Virtual) Applications & services [OT NOC SCOPE OF WORK | Outlook] Trigger alerts for: Node Down / Interface Down High CPU/Memory (>90%) Packet loss / latency issues [Solarwinds...Monitoring | Word] KPIs / Expectations: Timely alert acknowledgment SLA adherence for ticket creation & notification Zero missed critical alerts Accurate incident documentation Quick escalation without delay

Key Responsibilities

Job Description – L1 Monitoring Engineer (SolarWinds) Job Title: L1 Monitoring Engineer – SolarWinds Experience: 0–2 Years Shift: 24x7 Rotational (NOC Environment) Job Summary: The L1 Monitoring Engineer is responsible for real-time monitoring of infrastructure, applications, and network devices using SolarWinds, identifying alerts, and ensuring timely notification, ticketing, and escalation as per defined SLA. Key Responsibilities: Monitor alerts and events from SolarWinds dashboards (All Active Alerts / Top 10 / Node health) [Solarwinds...Monitoring | Word] Perform first-level analysis of alerts (CPU, Memory, Disk, Interface, Node Down, Packet Loss) [Solarwinds...Monitoring | Word] Raise incident tickets in ITSM tools (e.g., BMC Helix/Remedy) for all critical alerts Notify and dispatch issues to respective teams (Network, Wintel, DB, EUC, etc.) [OT NOC SCOPE OF WORK | Outlook] Follow defined priority-based SLA (P1/P2/P3) for alert communication and escalation [OT NOC SCOPE OF WORK | Outlook] Perform call-out activity for critical alerts during non-business hours [Solarwinds...Monitoring | Word] Track alerts until acknowledgement by responsible teams Send alert notification emails to stakeholders and management [Solarwinds...Monitoring | Word] Identify duplicate alerts and suppress noise where applicable Coordinate with on-call engineers for site outages or major incidents [MOM of the...22/04/2026 | Outlook] Maintain accurate logs, worknotes, and monitoring reports Key Skills Required: Basic knowledge of network & server concepts (TCP/IP, DNS, DHCP, OS basics) [Network- J...ion for L1 | Txt] Familiarity with monitoring tools (SolarWinds preferred) [Network- J...ion for L1 | Txt] Understanding of incident management lifecycle Good analytical & troubleshooting skills (L1 level) Ability to work in 24x7 rotational shifts Strong communication skills for coordination & escalation Key Activities in NOC Environment: Monitor across multiple domains: Network (Switches, Routers, APs) Servers (Physical/Virtual) Applications & services [OT NOC SCOPE OF WORK | Outlook] Trigger alerts for: Node Down / Interface Down High CPU/Memory (>90%) Packet loss / latency issues [Solarwinds...Monitoring | Word] KPIs / Expectations: Timely alert acknowledgment SLA adherence for ticket creation & notification Zero missed critical alerts Accurate incident documentation Quick escalation without delay

Skill Requirements

Job Description – L1 Monitoring Engineer (SolarWinds) Job Title: L1 Monitoring Engineer – SolarWinds Experience: 0–2 Years Shift: 24x7 Rotational (NOC Environment) Job Summary: The L1 Monitoring Engineer is responsible for real-time monitoring of infrastructure, applications, and network devices using SolarWinds, identifying alerts, and ensuring timely notification, ticketing, and escalation as per defined SLA. Key Responsibilities: Monitor alerts and events from SolarWinds dashboards (All Active Alerts / Top 10 / Node health) [Solarwinds...Monitoring | Word] Perform first-level analysis of alerts (CPU, Memory, Disk, Interface, Node Down, Packet Loss) [Solarwinds...Monitoring | Word] Raise incident tickets in ITSM tools (e.g., BMC Helix/Remedy) for all critical alerts Notify and dispatch issues to respective teams (Network, Wintel, DB, EUC, etc.) [OT NOC SCOPE OF WORK | Outlook] Follow defined priority-based SLA (P1/P2/P3) for alert communication and escalation [OT NOC SCOPE OF WORK | Outlook] Perform call-out activity for critical alerts during non-business hours [Solarwinds...Monitoring | Word] Track alerts until acknowledgement by responsible teams Send alert notification emails to stakeholders and management [Solarwinds...Monitoring | Word] Identify duplicate alerts and suppress noise where applicable Coordinate with on-call engineers for site outages or major incidents [MOM of the...22/04/2026 | Outlook] Maintain accurate logs, worknotes, and monitoring reports Key Skills Required: Basic knowledge of network & server concepts (TCP/IP, DNS, DHCP, OS basics) [Network- J...ion for L1 | Txt] Familiarity with monitoring tools (SolarWinds preferred) [Network- J...ion for L1 | Txt] Understanding of incident management lifecycle Good analytical & troubleshooting skills (L1 level) Ability to work in 24x7 rotational shifts Strong communication skills for coordination & escalation Key Activities in NOC Environment: Monitor across multiple domains: Network (Switches, Routers, APs) Servers (Physical/Virtual) Applications & services [OT NOC SCOPE OF WORK | Outlook] Trigger alerts for: Node Down / Interface Down High CPU/Memory (>90%) Packet loss / latency issues [Solarwinds...Monitoring | Word] KPIs / Expectations: Timely alert acknowledgment SLA adherence for ticket creation & notification Zero missed critical alerts Accurate incident documentation Quick escalation without delay

Other Requirements

Job Description – L1 Monitoring Engineer (SolarWinds) Job Title: L1 Monitoring Engineer – SolarWinds Experience: 0–2 Years Shift: 24x7 Rotational (NOC Environment) Job Summary: The L1 Monitoring Engineer is responsible for real-time monitoring of infrastructure, applications, and network devices using SolarWinds, identifying alerts, and ensuring timely notification, ticketing, and escalation as per defined SLA. Key Responsibilities: Monitor alerts and events from SolarWinds dashboards (All Active Alerts / Top 10 / Node health) [Solarwinds...Monitoring | Word] Perform first-level analysis of alerts (CPU, Memory, Disk, Interface, Node Down, Packet Loss) [Solarwinds...Monitoring | Word] Raise incident tickets in ITSM tools (e.g., BMC Helix/Remedy) for all critical alerts Notify and dispatch issues to respective teams (Network, Wintel, DB, EUC, etc.) [OT NOC SCOPE OF WORK | Outlook] Follow defined priority-based SLA (P1/P2/P3) for alert communication and escalation [OT NOC SCOPE OF WORK | Outlook] Perform call-out activity for critical alerts during non-business hours [Solarwinds...Monitoring | Word] Track alerts until acknowledgement by responsible teams Send alert notification emails to stakeholders and management [Solarwinds...Monitoring | Word] Identify duplicate alerts and suppress noise where applicable Coordinate with on-call engineers for site outages or major incidents [MOM of the...22/04/2026 | Outlook] Maintain accurate logs, worknotes, and monitoring reports Key Skills Required: Basic knowledge of network & server concepts (TCP/IP, DNS, DHCP, OS basics) [Network- J...ion for L1 | Txt] Familiarity with monitoring tools (SolarWinds preferred) [Network- J...ion for L1 | Txt] Understanding of incident management lifecycle Good analytical & troubleshooting skills (L1 level) Ability to work in 24x7 rotational shifts Strong communication skills for coordination & escalation Key Activities in NOC Environment: Monitor across multiple domains: Network (Switches, Routers, APs) Servers (Physical/Virtual) Applications & services [OT NOC SCOPE OF WORK | Outlook] Trigger alerts for: Node Down / Interface Down High CPU/Memory (>90%) Packet loss / latency issues [Solarwinds...Monitoring | Word] KPIs / Expectations: Timely alert acknowledgment SLA adherence for ticket creation & notification Zero missed critical alerts Accurate incident documentation Quick escalation without delay
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.