Senior Engineer - Avaya (Telecommunications)
India
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Job Description
Senior Engineer - Avaya (Telecommunications)
Chennai, Tamil Nadu

Job Summary

The Senior Engineer in Support & Operations plays a crucial role in maintaining and enhancing voice systems using Avaya technologies. This position ensures high-quality code deployment and provides exceptional client support, contributing significantly to the operational efficiency and effectiveness of voice solutions.

Key Responsibilities

1. Maintain And Enhance Existing Avaya Voice Features By Troubleshooting Issues, Resolving Bugs, And Addressing Ad-Hoc Requests Based On Business And Client Requirements.
2. Provide Client Support By Analyzing Data, Resolving Tickets, And Conducting Daily Monitoring Of Client Requirements To Ensure Timely Delivery Of Tasks In Alignment With Established Quality Standards.
3. Create And Update Documentation For Enhancements And Compliance With Cmmi Standards, Ensuring Thoroughness In Meeting Client And Project Requirements.
4. Offer Technical Guidance And Support To Junior Developers, Promoting Best Practices In Avaya Voice Solutions And Fostering A Collaborative Work Environment.

Skill Requirements

1. Proficiency In Voice Avaya Technologies With A Strong Understanding Of System Operations.
2. Familiarity With Troubleshooting Methodologies And Problem Resolution Within Voice Systems.
3. Basic Knowledge Of Cmmi Documentation Processes And Compliance Requirements.
4. Strong Communication Skills To Effectively Interact With Clients And Team Members.

Other Requirements

1. Optional But Valuable Certification In Avaya Certified Support Specialist (Acss) Or Similar Relevant Qualifications
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.