Senior Engineer - BigFix (Endpoint Management Software)
India
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Job Description
Senior Engineer - BigFix (Endpoint Management Software)

Job Summary

The Sr Engineer in Support & Operations plays a critical role in maintaining and enhancing the BIGFIX platform, ensuring high-quality support and efficient operations. This position is essential for troubleshooting issues, implementing enhancements, and providing exceptional client support to meet business needs while adhering to established quality standards.

Key Responsibilities

1. Maintain And Troubleshoot Existing Bigfix Features By Diagnosing And Resolving Bugs, Executing Ad-Hoc Requests, And Collaborating With Functional And Technical Teams To Implement Enhancements Based On Client Requirements.
2. Provide Comprehensive Client Support By Presenting Data, Resolving Tickets, And Managing Daily Support Activities, Ensuring Timely Delivery Of Assigned Tasks While Maintaining High-Quality Standards.
3. Create And Update Documentation For Cmmi Compliance And Client Requirements, Ensuring That All Enhancements Are Well-Documented And Meet Organizational Standards.
4. Offer Technical Guidance And Mentorship To Junior Developers In Bigfix Practices, Fostering A Collaborative Environment And Promoting Best Practices In Development And Support.

Skill Requirements

1. Strong Understanding Of Bigfix And Its Functionalities.
2. Familiarity With Troubleshooting Techniques And Support Operations For Bigfix.
3. Experience In Documentation Practices Related To Cmmi And Client Requirements.
4. Good Communication Skills To Effectively Provide Client Support And Collaborate With Team Members.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.