Senior Engineer - Cisco Contact Center
India
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Job Description
Senior Engineer - Cisco Contact Center

Job Summary

The Senior Engineer in Support & Operations plays a critical role in ensuring the stability and functionality of call center operations utilizing Cisco technologies. This position is vital for maintaining high-quality service delivery, troubleshooting issues, and implementing enhancements to meet client and business requirements effectively.

Key Responsibilities

1. Maintain And Enhance Existing Cisco Call Center Features By Troubleshooting Issues And Resolving Ad-Hoc Requests, Ensuring Alignment With Business Requirements And Technical Specifications.
2. Provide Comprehensive Client Support By Monitoring Requirements And Delivering Timely Ticket Resolutions, Ensuring Adherence To Defined Quality Standards And Project Timelines.
3. Create And Update Documentation Related To Process Enhancements And Cmmi Compliance Requirements, Ensuring Clarity And Alignment With Client Specifications.
4. Offer Technical Guidance And Mentorship To Junior Developers, Fostering Skill Development And Adherence To Best Practices Within Cisco Call Center Technologies.

Skill Requirements

1. Proficiency In Cisco Call Center Technologies And Tools.
2. Strong Troubleshooting And Problem-Solving Skills Related To Call Center Operations.
3. Familiarity With Cmmi Documentation And Compliance Processes.
4. Excellent Communication Skills For Client Interaction And Team Collaboration.

Other Requirements

1. Optional Certifications: Cisco Certified Network Associate (Ccna) Or Cisco Certified Network Professional (Ccnp) In Collaboration Are Valuable For This Role
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.