Senior Engineer - Cisco Unified Communications
India
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Job Description
Senior Engineer - Cisco Unified Communications
Noida, Uttar Pradesh

Job Summary

i. MACD Engineer: a. Data Collection Tasks: i. Collect and document Branch Building/CRES ID. ii. Gather and record Branch Mainline Number DID. iii. Collect and verify E911 Callback Number DID. b. Zoom Phone Site Configuration: i. Build and configure Zoom Phone sites, including Shared Line Groups, Call Queues, and Emergency calling configurations. c. Poly Phone Profile and User Configuration: i. Create Poly Phone profiles and configure common area user settings. d. User Migration: i. Migrate Cisco users to the Zoom Phone softphone, ensuring a seamless transition. e. Routing Changes and Support: i. Implement PSX routing changes after Poly Phone’s have been installed and provide Day 1 support to ensure operational efficiency and address any immediate issues. ii. These tasks will be performed during US business hours, from 9 AM to 5 PM EST, to ensure alignment with client operations and immediate response to any issues. f. Validation Testing: i. Assist the onsite technician with testing and validation of the solution. ii. Take corrective action if any configuration issues are identified during testing to ensure the solution meets all specified requirements. iii. These tasks will be performed during United States business hours, from 9 AM to 5 PM EST, to ensure alignment with client operations and immediate response to any issues. g. On call Support: i. Support for issues raised by newly migrated Retail Branch employees during and outside business hours.

Key Responsibilities

1. Maintain And Enhance On-Premise Cisco Collaboration Features By Troubleshooting Issues, Resolving Bugs, And Addressing Ad-Hoc Requests Based On Business And Client Requirements.
2. Provide Client Support By Analyzing Data, Resolving Tickets, And Monitoring Client Requirements To Ensure Timely Delivery Of Tasks While Meeting Defined Quality Standards.
3. Create And Maintain Documentation Related To Enhancements And Compliance With Cmmi And Client Requirements To Ensure Clarity And Adherence To Standards.
4. Offer Technical Guidance To Junior Developers On Best Practices And Troubleshooting Techniques Related To On-Premise Cisco Collaboration Technologies.

Skill Requirements

Knowledge on Zoom Telephony 

Other Requirements

 Cisco Voice
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.