Senior Engineer Data - Network LAN/WAN
India
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Job Description
Senior Engineer Data - Network LAN/WAN
Lucknow, Uttar Pradesh

Job Summary

Network Analyst : A Level 1s (L1) Network Engineer acts as the initial point of contact for technical support, responsible for monitoring network performance, troubleshooting basic issues, and configuring devices. This entry-level role (0-2+ years’ experience) ensures network up time, handles incident ticketing systems, and escalates complex issues to L2/L3 teams.

Key Responsibilities

 Good understanding of Network Infrastructure. • Network Monitoring & Surveillance: Monitoring network health, links, and devices (routers, switches, firewalls) 24/7 to ensure high availability. • Ticket Handling: Responding to, documenting, and resolving technical support tickets within SLA (Service Level Agreement) times. • Basic Troubleshooting: Identifying and resolving issues related to LAN/WAN, internet connectivity, VPN, and IP addressing. • Device Configuration: Assisting with basic configuration, provisioning, and troubleshooting of network hardware. • Incident Management: Taking ownership of issues, troubleshooting via remote tools, and escalating, if necessary, to higher-level engineers. • Documentation: Creating and maintaining network diagrams, operating procedures (SOPs/MOPs), and asset tracking.

Skill Requirements

Networking Fundamentals: Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and routing protocols. • Technical Aptitude: Familiarity with Cisco or similar network vendor technologies. • Access Switches (Cisco / Aruba / Juniper), Wireless Access Points, VLAN basics, MAC address, PoE concepts • Tools: SNMP, basic CLI, ticketing systems, Zabbix tool, SolarWinds • ITIL process awareness • Experience: Generally, 0–2 years in a NOC or technical support environment. • Communication: Excellent verbal and written English skills for customer interaction. • Education: Bachelor’s degree in information technology, Computer Science, or equivalent experience/certifications (e.g., CCNA). Common Tools • Monitoring tools (e.g., SolarWinds, Wireshark, Nagios, Zabbix). • Ticketing systems (e.g., Jira, ServiceNow). • Remote management tools (e.g., VPN, SSH clients).

Other Requirements

Standard Support Model: Weekday coverage during standard business hours. • Flexible to work 24x7 Shift Support Model: Rotational shifts (night, weekend, and holiday coverage) as per site/business need. • Flexible working during weekend in case any requirement
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.