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Job Summary Network Data L1 Engineer with 3+ years of experience in LAN/Switch operations. Responsible for network monitoring, basic troubleshooting, incident/service request handling, connectivity validation, and escalation to L2/L3 teams within defined SLAs.
Key Responsibilities
Monitor LAN switches, ports, links, and network alerts. • Troubleshoot L1 LAN, VLAN, switch-port, and connectivity issues. • Perform basic switch/interface checks and connectivity validation. • Handle incidents and service requests within SLA. • Escalate complex issues to L2/L3 with troubleshooting details. • Support approved changes and maintain ticket/documentation updates. • Work in a 24x7 rotational support environment.
Skill Requirements
TCP/IP, OSI, Ethernet and LAN fundamentals. • VLAN, STP, trunking and switching concepts. • IP addressing, subnetting and basic routing. • Cisco or equivalent LAN switch knowledge. • Basic DNS, DHCP, ICMP and SNMP knowledge. • Network monitoring and troubleshooting tools. • Good troubleshooting, communication and documentation skills. • CCNA/equivalent knowledge preferred.
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
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