Senior Engineer - Desk Side Services, AMT Asset Management Software
United Kingdom
Apply now
Job Description
Senior Engineer - Desk Side Services, AMT Asset Management Software
Others, England

Job Summary

Contractor will provide VIP Support - Dedicated, which will meet, but is not limited to the following: • 1-3 years of experience in VIP Executive support • Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support • Able to provide standby support (via call) for after office hours including Saturday, Sunday, and public holidays for Company’s General Manager level and above • Deliver VIP customer experience to the highest standards, aligned to Company’s values • Actively contribute to the smooth running of the IT processes and procedures • Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT related matters • Applications, networks (LAN, WAN and Wi-Fi), hardware (desktop, laptop, mobile devices, printers, etc.) • Incident and service management through SNOW • Act as a single point of contact for Company’s executive level management incident resolution, and coordinating with other resolver group to ensure the reported incident is resolved/escalated as required • Deployment and maintenance of end-point devices (desktops, laptops, mobile devices, etc.) • Providing technical on-site, face to face VIP IT support within a Business as Usual (“BAU”) environment, including installation, troubleshooting, problem resolution and maintenance • Experience of supporting as many of the following as possible: Windows 7 and 10, MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft InTune) • Responding to customer questions regarding operation and malfunctions • Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction • Proven track record of problem ownership and resolutions, as well as working with product authority, external vendor support teams/third parties • Must have a broad background in hardware support for both laptops and mobile phones (iOS/Android) • BAU work experience; face to face IT hardware and software support experience

Key Responsibilities

Same as above

Skill Requirements

Same as above 

Other Requirements

Same as above
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.