Senior Engineer - Desk Side Services, AMT Asset Management Software
Italy
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Job Description
Senior Engineer - Desk Side Services, AMT Asset Management Software
Others, Milan

Job Summary

Job Summary : TechLounge engineer
Job Responsibilities : Provides first-level technical support services for client computers and peripherals maintained by Local Services, operating under supervision. Focuses on executing standard procedures, resolving routine issues, and supporting end-users in a structured environment. Delivers basic IT support for desktop systems, laptops, and peripherals. Works under supervision and follows defined processes to provide Level 1 support. Performs installation, configuration, and basic troubleshooting of hardware and software. Logs and tracks incidents in the ticketing system. Escalates complex issues to higher support levels. Maintains documentation and inventory records. 

Job Description : Basic troubleshooting of desktops, laptops, printers, and applications.\\\\r\\\\nInstallation of standard software and patches.\\\\r\\\\nHardware setup (monitors, docking stations, peripherals).\\\\r\\\\nIncident logging and categorization.\\\\r\\\\nEnd-user support (password resets, access issues, connectivity).\\\\r\\\\nParticipation in device rollouts and refresh activities.\\\\r\\\\nSupporting senior engineers during implementations.\\\\r\\\\n 

Key Responsibilities

NA

Skill Requirements

Skill Requirement : Basic troubleshooting of desktops, laptops, printers, and applications. Installation of standard software and patches. Hardware setup (monitors, docking stations, peripherals). Incident logging and categorization. End-user support (password resets, access issues, connectivity). Participation in device rollouts and refresh activities. Supporting senior engineers during implementations.

Other Requirements

Other Requirement : Basic troubleshooting of desktops, laptops, printers, and applications. Installation of standard software and patches. Hardware setup (monitors, docking stations, peripherals). Incident logging and categorization. End-user support (password resets, access issues, connectivity). Participation in device rollouts and refresh activities. Supporting senior engineers during implementations.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.