Job Summary

Job Description role To provide and ensure the effective and efficient operation of the Desktop environment including PCs, laptops, telephones, and other hand held devices Required Skills • Desktop Support / Field Services experience in an Enterprise environment. • Strong hands-on Windows and macOS expertise, including troubleshooting at OS and hardware levels preferably CompTIA A+ • Solid understanding of masOS essentials, Windows 10/11, peripherals, and enterprise OS management through JAMF and Intune, Active Directory, JAMF 200 Certified. • Proven ability to deliver first hand solutions at Tech Cafe with professionalism, discretion, and empathy. • Excellent communication and customer-facing skills, especially in onsite executive environments. • Ability to work independently, manage priorities, and also collaborate within a team. • Comfortable working in a fast-paced onsite environment with high visibility and accountability • Perform imaging, provisioning, and deployment of macOS and Windows devices, including Apple Silicon chips. • Troubleshoot macOS / Windows issues including OS corruption, performance issues, and hardware diagnostics. • Support IMAC activities (Install, Move, Add, Change) with attention to user experience and minimal business disruption. • Act as Smart Hands for infrastructure and application teams during onsite activities. • Provide remote support for traveling, hybrid, and home-based users, ensuring seamless continuity of service • Troubleshoot encryption technologies including FileVault (macOS) and BitLocker (Windows) • Consistently resolve 5+ tickets per day while maintaining quality, professionalism, and strong customer satisfaction. • Maintain accurate asset management and inventory records in ServiceNow. • Support weekly and monthly inventory audits and compliance checks. • Ability to diligently deal with high profile & Exec level users with excellent verbal and written communication skills.

Key Responsibilities

Job Description role To provide and ensure the effective and efficient operation of the Desktop environment including PCs, laptops, telephones, and other hand held devices Required Skills • Desktop Support / Field Services experience in an Enterprise environment. • Strong hands-on Windows and macOS expertise, including troubleshooting at OS and hardware levels preferably CompTIA A+ • Solid understanding of masOS essentials, Windows 10/11, peripherals, and enterprise OS management through JAMF and Intune, Active Directory, JAMF 200 Certified. • Proven ability to deliver first hand solutions at Tech Cafe with professionalism, discretion, and empathy. • Excellent communication and customer-facing skills, especially in onsite executive environments. • Ability to work independently, manage priorities, and also collaborate within a team. • Comfortable working in a fast-paced onsite environment with high visibility and accountability • Perform imaging, provisioning, and deployment of macOS and Windows devices, including Apple Silicon chips. • Troubleshoot macOS / Windows issues including OS corruption, performance issues, and hardware diagnostics. • Support IMAC activities (Install, Move, Add, Change) with attention to user experience and minimal business disruption. • Act as Smart Hands for infrastructure and application teams during onsite activities. • Provide remote support for traveling, hybrid, and home-based users, ensuring seamless continuity of service • Troubleshoot encryption technologies including FileVault (macOS) and BitLocker (Windows) • Consistently resolve 5+ tickets per day while maintaining quality, professionalism, and strong customer satisfaction. • Maintain accurate asset management and inventory records in ServiceNow. • Support weekly and monthly inventory audits and compliance checks. • Ability to diligently deal with high profile & Exec level users with excellent verbal and written communication skills.

Skill Requirements

Job Description role To provide and ensure the effective and efficient operation of the Desktop environment including PCs, laptops, telephones, and other hand held devices Required Skills • Desktop Support / Field Services experience in an Enterprise environment. • Strong hands-on Windows and macOS expertise, including troubleshooting at OS and hardware levels preferably CompTIA A+ • Solid understanding of masOS essentials, Windows 10/11, peripherals, and enterprise OS management through JAMF and Intune, Active Directory, JAMF 200 Certified. • Proven ability to deliver first hand solutions at Tech Cafe with professionalism, discretion, and empathy. • Excellent communication and customer-facing skills, especially in onsite executive environments. • Ability to work independently, manage priorities, and also collaborate within a team. • Comfortable working in a fast-paced onsite environment with high visibility and accountability • Perform imaging, provisioning, and deployment of macOS and Windows devices, including Apple Silicon chips. • Troubleshoot macOS / Windows issues including OS corruption, performance issues, and hardware diagnostics. • Support IMAC activities (Install, Move, Add, Change) with attention to user experience and minimal business disruption. • Act as Smart Hands for infrastructure and application teams during onsite activities. • Provide remote support for traveling, hybrid, and home-based users, ensuring seamless continuity of service • Troubleshoot encryption technologies including FileVault (macOS) and BitLocker (Windows) • Consistently resolve 5+ tickets per day while maintaining quality, professionalism, and strong customer satisfaction. • Maintain accurate asset management and inventory records in ServiceNow. • Support weekly and monthly inventory audits and compliance checks. • Ability to diligently deal with high profile & Exec level users with excellent verbal and written communication skills.

Other Requirements

Job Description role To provide and ensure the effective and efficient operation of the Desktop environment including PCs, laptops, telephones, and other hand held devices Required Skills • Desktop Support / Field Services experience in an Enterprise environment. • Strong hands-on Windows and macOS expertise, including troubleshooting at OS and hardware levels preferably CompTIA A+ • Solid understanding of masOS essentials, Windows 10/11, peripherals, and enterprise OS management through JAMF and Intune, Active Directory, JAMF 200 Certified. • Proven ability to deliver first hand solutions at Tech Cafe with professionalism, discretion, and empathy. • Excellent communication and customer-facing skills, especially in onsite executive environments. • Ability to work independently, manage priorities, and also collaborate within a team. • Comfortable working in a fast-paced onsite environment with high visibility and accountability • Perform imaging, provisioning, and deployment of macOS and Windows devices, including Apple Silicon chips. • Troubleshoot macOS / Windows issues including OS corruption, performance issues, and hardware diagnostics. • Support IMAC activities (Install, Move, Add, Change) with attention to user experience and minimal business disruption. • Act as Smart Hands for infrastructure and application teams during onsite activities. • Provide remote support for traveling, hybrid, and home-based users, ensuring seamless continuity of service • Troubleshoot encryption technologies including FileVault (macOS) and BitLocker (Windows) • Consistently resolve 5+ tickets per day while maintaining quality, professionalism, and strong customer satisfaction. • Maintain accurate asset management and inventory records in ServiceNow. • Support weekly and monthly inventory audits and compliance checks. • Ability to diligently deal with high profile & Exec level users with excellent verbal and written communication skills.