Senior Engineer - Desk Side Services, AMT Asset Management Software

Switzerland
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Job Description

Senior Engineer - Desk Side Services, AMT Asset Management Software

Zürich, Zurich

Job Summary

Field Support Officer (FSO) Engineer – L2 Position: FSO Engineer (Field Support Officer) 
Location: Germany / German-speaking Region Language Requirement: German B2 (mandatory) 

Role Summary 

Provide onsite and remote IT support to end users across client locations, ensuring timely resolution of hardware, software, and workplace technology issues while delivering an excellent customer experience. 

Key Responsibilities 

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals. 
• Perform Incident, Request, IMACD (Install, Move, Add, Change, Decommission), and Break-Fix activities. 
• Troubleshoot Windows operating systems, Microsoft 365 applications, and standard enterprise software.
 • Support asset lifecycle activities, including hardware deployment, replacement, inventory, and disposal.
 • Coordinate with remote support teams, vendors, and service desks for issue resolution. 
• Maintain accurate ticket updates and ensure SLA compliance.
 • Provide smart-hands support for network, AV, and infrastructure teams when required. 
• Deliver a high level of customer service and user communication in German and English. Required Skills 
• 2+ years of EUC/Desktop Support or Field Support experience. 
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Outlook, and Office applications. 
• Experience with hardware troubleshooting and replacement activities. 
• Understanding of ITIL-based Incident and Service Request processes.
 • German language proficiency: B2 level or higher (mandatory).
 • Good verbal and written communication skills in English.

Key Responsibilities

Field Support Officer (FSO) Engineer – L2 Position: FSO Engineer (Field Support Officer) 
Location: Germany / German-speaking Region Language Requirement: German B2 (mandatory) 

Role Summary 

Provide onsite and remote IT support to end users across client locations, ensuring timely resolution of hardware, software, and workplace technology issues while delivering an excellent customer experience. 

Key Responsibilities 

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals. 
• Perform Incident, Request, IMACD (Install, Move, Add, Change, Decommission), and Break-Fix activities. 
• Troubleshoot Windows operating systems, Microsoft 365 applications, and standard enterprise software.
 • Support asset lifecycle activities, including hardware deployment, replacement, inventory, and disposal.
 • Coordinate with remote support teams, vendors, and service desks for issue resolution. 
• Maintain accurate ticket updates and ensure SLA compliance.
 • Provide smart-hands support for network, AV, and infrastructure teams when required. 
• Deliver a high level of customer service and user communication in German and English. Required Skills 
• 2+ years of EUC/Desktop Support or Field Support experience. 
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Outlook, and Office applications. 
• Experience with hardware troubleshooting and replacement activities. 
• Understanding of ITIL-based Incident and Service Request processes.
 • German language proficiency: B2 level or higher (mandatory).
 • Good verbal and written communication skills in English.

Skill Requirements

Field Support Officer (FSO) Engineer – L2 Position: FSO Engineer (Field Support Officer) 
Location: Germany / German-speaking Region Language Requirement: German B2 (mandatory) 

Role Summary 

Provide onsite and remote IT support to end users across client locations, ensuring timely resolution of hardware, software, and workplace technology issues while delivering an excellent customer experience. 

Key Responsibilities 

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals. 
• Perform Incident, Request, IMACD (Install, Move, Add, Change, Decommission), and Break-Fix activities. 
• Troubleshoot Windows operating systems, Microsoft 365 applications, and standard enterprise software.
 • Support asset lifecycle activities, including hardware deployment, replacement, inventory, and disposal.
 • Coordinate with remote support teams, vendors, and service desks for issue resolution. 
• Maintain accurate ticket updates and ensure SLA compliance.
 • Provide smart-hands support for network, AV, and infrastructure teams when required. 
• Deliver a high level of customer service and user communication in German and English. Required Skills 
• 2+ years of EUC/Desktop Support or Field Support experience. 
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Outlook, and Office applications. 
• Experience with hardware troubleshooting and replacement activities. 
• Understanding of ITIL-based Incident and Service Request processes.
 • German language proficiency: B2 level or higher (mandatory).
 • Good verbal and written communication skills in English.

Other Requirements

Field Support Officer (FSO) Engineer – L2 Position: FSO Engineer (Field Support Officer) 
Location: Germany / German-speaking Region Language Requirement: German B2 (mandatory) 

Role Summary 

Provide onsite and remote IT support to end users across client locations, ensuring timely resolution of hardware, software, and workplace technology issues while delivering an excellent customer experience. 

Key Responsibilities 

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals. 
• Perform Incident, Request, IMACD (Install, Move, Add, Change, Decommission), and Break-Fix activities. 
• Troubleshoot Windows operating systems, Microsoft 365 applications, and standard enterprise software.
 • Support asset lifecycle activities, including hardware deployment, replacement, inventory, and disposal.
 • Coordinate with remote support teams, vendors, and service desks for issue resolution. 
• Maintain accurate ticket updates and ensure SLA compliance.
 • Provide smart-hands support for network, AV, and infrastructure teams when required. 
• Deliver a high level of customer service and user communication in German and English. Required Skills 
• 2+ years of EUC/Desktop Support or Field Support experience. 
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Outlook, and Office applications. 
• Experience with hardware troubleshooting and replacement activities. 
• Understanding of ITIL-based Incident and Service Request processes.
 • German language proficiency: B2 level or higher (mandatory).
 • Good verbal and written communication skills in English.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.