Senior Engineer - Hardware Asset Management
United States
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Job Description
Senior Engineer - Hardware Asset Management
Dallas, Texas

Job Summary

FSO L2, L3 Onsite L3 – 7 to 10 years. IT Site Support Specialist who will manage technical support services to all employees in supported offices. This is a hands-on role where the resource will provide both remote and desktop support as well as assist with projects like storage implementation, server and network upgrades and mobile computing reviews. The IT Site Support Specialist will be responsible for: • Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support • Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams • Providing desktop/laptop break/fix/maintenance support • Providing support to growing mobility platform (iOS, Android and windows-based platform) • Technology onboarding deployment and off-boarding asset recovery • PC and Laptop build REQUIREMENTS: • The ideal IT Site Support Specialist will have demonstrated prior IT experience preferable within the professional services industry, excellent communications skills and an aptitude for problem solving. We are looking for someone with: • Ability to prioritize issues on a case-by-case basis • Excellent customer service skills • Experience working in an ITIL based Service Desk • Extensive knowledge and experience with Windows based technologies • Hardware platforms including HP laptops & Cisco phones. • Microsoft technologies such as Active Directory, SCCM and Exchange • Outstanding troubleshooting skills in WAN/LAN/Desktop situations • Excellent written and verbal communication skills that help represent diverse communities\"

Key Responsibilities

FSO L2, L3 Onsite L3 – 7 to 10 years. IT Site Support Specialist who will manage technical support services to all employees in supported offices. This is a hands-on role where the resource will provide both remote and desktop support as well as assist with projects like storage implementation, server and network upgrades and mobile computing reviews. The IT Site Support Specialist will be responsible for: • Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support • Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams • Providing desktop/laptop break/fix/maintenance support • Providing support to growing mobility platform (iOS, Android and windows-based platform) • Technology onboarding deployment and off-boarding asset recovery • PC and Laptop build REQUIREMENTS: • The ideal IT Site Support Specialist will have demonstrated prior IT experience preferable within the professional services industry, excellent communications skills and an aptitude for problem solving. We are looking for someone with: • Ability to prioritize issues on a case-by-case basis • Excellent customer service skills • Experience working in an ITIL based Service Desk • Extensive knowledge and experience with Windows based technologies • Hardware platforms including HP laptops & Cisco phones. • Microsoft technologies such as Active Directory, SCCM and Exchange • Outstanding troubleshooting skills in WAN/LAN/Desktop situations • Excellent written and verbal communication skills that help represent diverse communities\"

Skill Requirements

FSO L2, L3 Onsite L3 – 7 to 10 years. IT Site Support Specialist who will manage technical support services to all employees in supported offices. This is a hands-on role where the resource will provide both remote and desktop support as well as assist with projects like storage implementation, server and network upgrades and mobile computing reviews. The IT Site Support Specialist will be responsible for: • Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support • Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams • Providing desktop/laptop break/fix/maintenance support • Providing support to growing mobility platform (iOS, Android and windows-based platform) • Technology onboarding deployment and off-boarding asset recovery • PC and Laptop build REQUIREMENTS: • The ideal IT Site Support Specialist will have demonstrated prior IT experience preferable within the professional services industry, excellent communications skills and an aptitude for problem solving. We are looking for someone with: • Ability to prioritize issues on a case-by-case basis • Excellent customer service skills • Experience working in an ITIL based Service Desk • Extensive knowledge and experience with Windows based technologies • Hardware platforms including HP laptops & Cisco phones. • Microsoft technologies such as Active Directory, SCCM and Exchange • Outstanding troubleshooting skills in WAN/LAN/Desktop situations • Excellent written and verbal communication skills that help represent diverse communities\"

Other Requirements

FSO L2, L3 Onsite L3 – 7 to 10 years. IT Site Support Specialist who will manage technical support services to all employees in supported offices. This is a hands-on role where the resource will provide both remote and desktop support as well as assist with projects like storage implementation, server and network upgrades and mobile computing reviews. The IT Site Support Specialist will be responsible for: • Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support • Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams • Providing desktop/laptop break/fix/maintenance support • Providing support to growing mobility platform (iOS, Android and windows-based platform) • Technology onboarding deployment and off-boarding asset recovery • PC and Laptop build REQUIREMENTS: • The ideal IT Site Support Specialist will have demonstrated prior IT experience preferable within the professional services industry, excellent communications skills and an aptitude for problem solving. We are looking for someone with: • Ability to prioritize issues on a case-by-case basis • Excellent customer service skills • Experience working in an ITIL based Service Desk • Extensive knowledge and experience with Windows based technologies • Hardware platforms including HP laptops & Cisco phones. • Microsoft technologies such as Active Directory, SCCM and Exchange • Outstanding troubleshooting skills in WAN/LAN/Desktop situations • Excellent written and verbal communication skills that help represent diverse communities\"
Maximum Salary (US):  92000
Minimum Salary (US):  57000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.