Senior Engineer - Incident Management, ServiceNow
India
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Job Description
Senior Engineer - Incident Management, ServiceNow
Bangalore, Karnataka

Job Summary

We are seeking a skilled ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will work closely with stakeholders to enhance business processes, automate workflows, and ensure the platform aligns with organizational goals and ITIL best practices.

Key Responsibilities

  • Design, develop, configure, and customize ServiceNow applications and modules (e.g., ITSM, ITOM, ITBM, HRSD, CSM, or others as required).
  • Develop and maintain custom scripts, UI policies, UI actions, business rules, and client scripts.
  • Integrate ServiceNow with external systems using APIs, web services, and IntegrationHub.
  • Collaborate with process owners and stakeholders to translate business requirements into technical solutions.
  • Perform unit testing, system testing, and coordinate UAT with stakeholders.
  • Maintain documentation for configurations, changes, and processes.
  • Support platform upgrades, patching, and instance maintenance.
  • Troubleshoot and resolve technical issues and defects in a timely manner.
  • Ensure adherence to governance, compliance, and security standards within the platform.
  • Stay current with new ServiceNow features and best practices, providing recommendations for platform optimization.

Skill Requirements

  • 3–5 years of hands-on experience with ServiceNow development.
  • Strong knowledge of ServiceNow modules such as Incident, Problem, Change, Service Catalogue, and CMDB.
  • Experience with JavaScript, Glide API, HTML, CSS, and REST/SOAP integrations.
  • Understanding of ITIL processes and best practices.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and collaboration skills.

Other Requirements

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD) or Implementation Specialist certification(s).
  • Experience with Flow Designer, IntegrationHub, or Scoped Applications.
  • Familiarity with Agile development practices and tools (e.g., Jira, Azure DevOps).
  • Experience working in large enterprise or multi-instance environments.

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.