Job Summary

The Senior Engineer in Support & Operations is pivotal in ensuring the seamless operation and maintenance of O365 environments. This role combines technical expertise with client interaction to deliver high-quality support and enhancements, aligning with both business and technical requirements. The engineer will contribute to the overall efficiency and effectiveness of O365 administration, fostering continuous improvement in service delivery.

Key Responsibilities

1. Maintain And Enhance Existing O365 Features By Troubleshooting Issues And Resolving Ad-Hoc Requests, Aligning With Business Requirements And Collaborating With Functional And Technical Teams For Efficient Project Execution.
2. Provide Comprehensive Client Support By Analyzing Data, Resolving Tickets, And Executing Day-To-Day Activities Such As Monitoring Client Requirements And Ensuring Timely Delivery Of Tasks Against Defined Quality Standards.
3. Develop And Update Documentation For Cmmi Compliance And Client Requirements, Ensuring That All Enhancements Are Accurately Recorded And Aligned With Organizational Standards.
4. Offer Technical Guidance And Mentorship To Junior Developers In O365 Administration Practices, Fostering Skill Development And Knowledge Sharing Within The Team.

Skill Requirements

1. Proficiency In O365 Administration With Hands-On Experience In Managing O365 Services.
2. Strong Understanding Of Troubleshooting Techniques And Tools Related To O365 Environments.
3. Familiarity With Cmmi Documentation Standards And Practices.
4. Excellent Communication Skills For Effective Client Interaction And Support.

Other Requirements

1. Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable)
2. Microsoft Certified: Teams Administrator Associate (Optional But Valuable