Senior Engineer - Microsoft 365 Administration
India
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Job Description
Senior Engineer - Microsoft 365 Administration
Borivali West, Maharashtra

Job Summary

The Senior Engineer in Support & Operations is pivotal in ensuring the seamless operation and maintenance of O365 environments. This role combines technical expertise with client interaction to deliver high-quality support and enhancements, aligning with both business and technical requirements. The engineer will contribute to the overall efficiency and effectiveness of O365 administration, fostering continuous improvement in service delivery.

Key Responsibilities

1. Maintain And Enhance Existing O365 Features By Troubleshooting Issues And Resolving Ad-Hoc Requests, Aligning With Business Requirements And Collaborating With Functional And Technical Teams For Efficient Project Execution.
2. Provide Comprehensive Client Support By Analyzing Data, Resolving Tickets, And Executing Day-To-Day Activities Such As Monitoring Client Requirements And Ensuring Timely Delivery Of Tasks Against Defined Quality Standards.
3. Develop And Update Documentation For Cmmi Compliance And Client Requirements, Ensuring That All Enhancements Are Accurately Recorded And Aligned With Organizational Standards.
4. Offer Technical Guidance And Mentorship To Junior Developers In O365 Administration Practices, Fostering Skill Development And Knowledge Sharing Within The Team.

Skill Requirements

1. Proficiency In O365 Administration With Hands-On Experience In Managing O365 Services.
2. Strong Understanding Of Troubleshooting Techniques And Tools Related To O365 Environments.
3. Familiarity With Cmmi Documentation Standards And Practices.
4. Excellent Communication Skills For Effective Client Interaction And Support.

Other Requirements

1. Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable)
2. Microsoft Certified: Teams Administrator Associate (Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.