Job Summary

Bridges Interface Manager

Role description

The Bridges interface manager is the project manager who oversees implementation and live support for your Bridges interfaces. This role is critical in defining scope and implementing interfaces, including tracking statuses and critical risks that need to be resolved. They are often the main coordinator for non-Epic technical resources for your interface project, such as third-party vendor representatives, interface engine developers, and third-party consultants and service providers contracted to build or support your interfaces. After your initial Epic go-live, your Bridges interface manager ensures your Bridges interface team actively monitors the health of live interfaces, coordinates with application teams to quickly resolve production errors, evaluates technical feasibility and prioritization for ongoing optimization projects, and partners with other teams to implement approved new features and interfaces.

Key Responsibilities

1. To design and develop robust and scalable end-to-end solutions, covering both front-end and back-end development.
2. To enhance an existing application and/or product, to incorporate a new feature or modify an existing one.
3. To tackle complex technical challenges and provide innovative solutions.
4. To identify and address bottlenecks in both front-end and back-end systems and optimize application performance / responsiveness through code improvements.
5. To communicate effectively with team members , collaborate with cross-functional stakeholders to gather requirements and provide updates on project progress.

Skill Requirements

Management responsibilities

• Maintaining the scope, schedule, and quality of the overall Bridges interface project
• Establishing a relationship and process between your third-party interface engine lead and your Bridges interface analysts
• Setting clear expectations for Bridges interface analysts, including defining the team’s processes and outlining key tasks and success factors through each phase of the project
• Working closely with your project director and your application managers to coordinate cross-team dependences and all-team project activities and manage escalations
• Coordinating interface requirements and tasks with operational stakeholders, third-party vendors, and third-party system administrators
• Advising and coaching team members by providing guidance on project issues, sharing lessons learned, and applying critical thinking to identify risks and execute mitigation plans
• Holding Bridges interface analysts accountable for following processes, completing interim milestones, and meeting deadlines

Core responsibilities

• Guiding interface design and build, testing the system, and analyzing other issues associated with Bridges interfaces
• Working with Epic representatives, interface engine developers, third-party representatives, your organization's community partners, and operational stakeholders to ensure the system meets your organization's business requirements
• Managing escalations and acting as final decision maker for Bridges interface team decisions (for example, what functionality is implemented in your interface engine or Bridges interfaces)
• Reviewing the status of active projects and issues on an ongoing basis with project leadership
• Holding weekly meetings with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Interpreting and assessing issue impact and setting priority of issue resolution within the team

Key competencies

• Ability to oversee many concurrent interface workstreams (often tens to hundreds of end-to-end interfaces), including simultaneously managing live interfaces and additional active projects
• Ability to understand business requirements and their impact on technical solutions
• Strong problem-solving skills with respect to project management challenges
• Ability to work in a complex environment to manage multiple concurrent communication needs, including executive-level communication
• Skill at tracking tasks, defining next steps, identifying owners, and holding others accountable
• Ability to coordinate activities and facilitate meetings involving multiple stakeholders, including third-party vendors, operational stakeholders, interface engine developers, and end users, to design, configure, and test interfaces
• Familiarity with HL7 and other message standards and your third-party interface engine is valuable

Training and certification

The Bridges interface manager gains in-depth knowledge of the software by attending training at Epic and completing Bridges certification projects and tests.

Other Requirements

null