Job Summary
- Support Epic Resolute Professional Billing (PB) application build, maintenance, and enhancements.
- Analyze, design, configure, test, and implement PB-related requirements and workflows.
- Troubleshoot production issues, service requests, and defects related to professional billing operations.
- Collaborate with business stakeholders to gather requirements and translate them into Epic solutions.
- Support charge capture, claims management, reimbursement workflows, and revenue cycle optimization.
- Participate in upgrade activities, integrated testing, regression testing, and go-live support.
- Develop and maintain system documentation, workflows, and knowledge repositories.
- Provide end-user support, root cause analysis, and process improvement recommendations.
- Ensure compliance with healthcare industry regulations, organizational standards, and change management processes.
- Work closely with cross-functional Epic teams including HB, Cadence, Prelude, Ambulatory, and Reporting teams when required.
Required Qualifications
- Bachelor's degree or equivalent experience.
- 2–4 years of experience supporting Epic Professional Billing (PB) projects or managed services.
- Working knowledge of healthcare Revenue Cycle Management (RCM) processes.
- Experience in Epic PB configuration, maintenance, and production support. [gravityitr...ources.com], [simplyhired.com]
- Strong analytical, troubleshooting, and stakeholder management skills.
- Experience with incident management, service requests, change requests, and enhancement activities.
Preferred Qualifications
- Epic Resolute Professional Billing (PB) Certification.
- Experience with Claims, Contracts, Reimbursement, or Revenue Cycle workflows. [gravityitr...ources.com], [linkedin.com]
- Prior experience supporting large healthcare organizations or managed services engagements.
- Knowledge of Agile delivery methodology and ITIL processes.
Key Skills
- Epic Resolute Professional Billing (PB)
- Revenue Cycle Management (RCM)
- Claims Processing
- Charge Capture
- Workflow Analysis & Optimization
- Production Support
- Defect Management
- Stakeholder Management
- Testing & Validation
- Healthcare Domain Knowledge
Key Responsibilities
2. To enhance an existing application and/or product, to incorporate a new feature or modify an existing one.
3. To tackle complex technical challenges and provide innovative solutions.
4. To identify and address bottlenecks in both front-end and back-end systems and optimize application performance / responsiveness through code improvements.
5. To communicate effectively with team members , collaborate with cross-functional stakeholders to gather requirements and provide updates on project progress.