Job Summary
- Support Epic Ambulatory application build, configuration, maintenance, and optimization activities.
- Analyze business and clinical requirements and translate them into Epic system solutions.
- Configure and maintain ambulatory workflows including scheduling, charting, orders, referrals, and patient management processes.
- Troubleshoot production issues and provide timely resolution for incidents, service requests, and enhancements.
- Participate in application upgrades, testing, validation, and go-live support.
- Collaborate with cross-functional Epic teams such as Cadence, Prelude, MyChart, Orders, and Clinical Documentation.
- Conduct workflow analysis and recommend process improvements to enhance user experience and clinical efficiency.
- Develop and maintain application documentation, build specifications, and user guides.
- Participate in stakeholder meetings and provide functional expertise during project discussions.
- Ensure adherence to organizational standards, change management processes, and regulatory requirements.
Required Qualifications
- Bachelor's degree or equivalent experience.
- 2–4 years of experience supporting Epic Ambulatory implementations, enhancements, or managed services engagements.
- Strong understanding of ambulatory clinical workflows and healthcare operations.
- Experience in requirements gathering, workflow analysis, application configuration, testing, and production support.
- Strong analytical, communication, and stakeholder management skills.
- Ability to work independently in a fast-paced healthcare environment.
Preferred Qualifications
- Active Epic Ambulatory Certification.
- Experience with:
- MyChart
- Cadence
- Prelude
- Healthy Planet
- Orders and Clinical Documentation
- Knowledge of Agile methodologies and ITIL processes.
- Prior experience supporting large healthcare organizations.
Key Skills
- Epic Ambulatory
- Clinical Workflow Analysis
- Requirements Gathering
- System Configuration & Build
- Incident & Problem Management
- Testing & Validation
- Stakeholder Management
- Healthcare Domain Knowledge
- Change & Release Management
- Documentation & Training
Key Responsibilities
2. To enhance an existing application and/or product, to incorporate a new feature or modify an existing one.
3. To tackle complex technical challenges and provide innovative solutions.
4. To identify and address bottlenecks in both front-end and back-end systems and optimize application performance / responsiveness through code improvements.
5. To communicate effectively with team members , collaborate with cross-functional stakeholders to gather requirements and provide updates on project progress.