• Support Epic Cadence and Grand Central application build, maintenance, enhancements, and optimization activities.
• Analyze business requirements and translate them into Epic scheduling and patient access solutions.
• Configure and maintain appointment scheduling, provider templates, referrals, registration, and patient access workflows.
• Troubleshoot production issues, analyze root causes, and implement sustainable resolutions.
• Participate in requirement gathering, workflow analysis, system design, testing, and deployment activities.
• Support application upgrades, integrated testing, regression testing, and go-live events.
• Collaborate with Ambulatory, Prelude, Referrals, MyChart, and Revenue Cycle teams to support end-to-end patient workflows.
• Develop and maintain functional specifications, build documentation, test scripts, and training materials.
• Provide operational support and recommend process improvements to increase scheduling efficiency and patient satisfaction.
• Ensure compliance with organizational standards, governance processes, and change management procedures.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 2–5 years of experience supporting Epic Cadence and/or Grand Central applications.
• Strong understanding of patient scheduling, registration, patient access, and provider scheduling workflows.
• Experience in application configuration, testing, production support, and enhancement projects.
• Strong analytical, troubleshooting, and stakeholder management skills.
• Ability to independently manage medium-complexity assignments and customer interactions.

Preferred Qualifications

• Active Epic Cadence Certification.
• Active Epic Grand Central Certification (preferred).
• Experience with:
  • Prelude
  • Referrals
  • MyChart
  • Ambulatory
  • Registration & Patient Access
• Knowledge of healthcare operational workflows and scheduling best practices.
• Experience working in Agile and ITIL environments.