Job Summary
Key Responsibilities
- Support Epic Beaker application build, configuration, maintenance, and optimization activities.
- Analyze laboratory and business requirements and translate them into effective Epic Beaker solutions.
- Configure and maintain laboratory workflows including specimen collection, orders, results reporting, microbiology, anatomic pathology, and clinical pathology processes.
- Troubleshoot and resolve production issues, incidents, and service requests within established SLAs.
- Participate in workflow design sessions, requirement gathering, testing, deployment, and go-live support.
- Collaborate with cross-functional Epic teams including Orders, Ambulatory, Inpatient, Willow, Radiant, and Interfaces.
- Support system upgrades, integrated testing, regression testing, and release management activities.
- Conduct root cause analysis and recommend process improvements to enhance laboratory operations.
- Develop and maintain functional specifications, documentation, test plans, and knowledge repositories.
- Ensure compliance with healthcare regulations, laboratory standards, and organizational governance processes.
Required Qualifications
- Bachelor’s degree or equivalent experience.
- 2–5 years of experience supporting Epic Beaker implementations, enhancements, or managed services.
- Strong understanding of Laboratory Information Systems (LIS) and healthcare workflows.
- Experience in application configuration, testing, production support, and defect management.
- Strong analytical, troubleshooting, and stakeholder management skills.
- Ability to independently manage medium-complexity assignments and client interactions.
Preferred Qualifications
- Active Epic Beaker Clinical Pathology (CP) Certification and/or Epic Beaker Anatomic Pathology (AP) Certification.
- Experience with:
- Clinical Pathology (CP)
- Anatomic Pathology (AP)
- Laboratory Operations
- Orders & Results Management
- Instrument Interfaces
- Specimen Collection Workflows
- Working knowledge of CLIA, CAP, and laboratory regulatory requirements.
- Experience working in Agile and ITIL environments.
Key Responsibilities
2. To enhance an existing application and/or product, to incorporate a new feature or modify an existing one.
3. To tackle complex technical challenges and provide innovative solutions.
4. To identify and address bottlenecks in both front-end and back-end systems and optimize application performance / responsiveness through code improvements.
5. To communicate effectively with team members , collaborate with cross-functional stakeholders to gather requirements and provide updates on project progress.