Job Summary
ExpJob TitleSupport Analyst - LeadLocation – Pan India or any constraintHyderabadProject type (Support / Dev / Maintenance / Testing)SupportShift involved – If yes please share timing.Fixed (2 - 11:30 PM)Customer interview involved – yes / NoNoSalary RangeSkillMandatoryProficiency Level (1-5)Development Language (JAVA)Yes4Analytical and problem-solving skillsYes4Communication skillsYes5SQL ExpertiseYes4Leadership & Team Management SkillsYes4Responsibilities:Will be the Initial Point of Contact.Respond to user queries via email, ticketing system, Q & A forum, ensuring timely and accurate resolution of issues.Issue Diagnosis and ticket management.Logs, update and track issues in the ticketing system ensuring proper documentation and followups.Knowledge base contribution.Create and maintain user guides, FAQs and troubleshooting documents for common issues.Prepare operational status reports for client reportingHandle the first level of escalation if any.Lead the team of engineersRequired Skills and Qualifications:Background in development using Java, Angular and SQL.Ability to write medium to complex SQL queries, navigate business logic code, look up source code for origin of error messages.Excellent communication and leadership skills.Problem-Solving: Excellent analytical and problem-solving skills.Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.Desired Skills (Plus Points):