Senior Group Technical Architect
India
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Job Description
Senior Group Technical Architect
Noida, Uttar Pradesh

Job Summary

Job Title    SAP Service Delivery – Program Manager            
Career Band / Level    E4.2            
Designation    Program Manager            
Relevant Experience    15 – 18 years            
Employment Type    Full-Time Employee (FTE)            
Location    India (Bengaluru / Noida — as per project staffing)            
                
Mandatory Requirements                
•  Must have worked on at least 2 (two) full-lifecycle SAP S/4HANA implementation projects.                
•  SAP S/4HANA certification in the core module relevant to the engagement is mandatory.                
                
Key Responsibilities                
•  Own service-delivery management for the SAP GDH support operations.                
•  Manage SLA/KPI performance and incident/service-request governance.                
•  Lead client relationship management and periodic service reviews.                
•  Drive continuous service improvement across the support engagement.                
                
Required Skills & Expertise                
•  Service-delivery management, ITIL/SLA governance                
•  SAP S/4HANA AMS/support operations                
•  Client and stakeholder management                
                
Certifications                
•  SAP S/4HANA certification in the core module relevant to the engagement (mandatory)                
•  ITIL certification (preferred, in addition to the mandatory SAP S/4HANA certification)                

Key Responsibilities

Job Title    SAP Service Delivery – Program Manager            
Career Band / Level    E4.2            
Designation    Program Manager            
Relevant Experience    15 – 18 years            
Employment Type    Full-Time Employee (FTE)            
Location    India (Bengaluru / Noida — as per project staffing)            
                
Mandatory Requirements                
•  Must have worked on at least 2 (two) full-lifecycle SAP S/4HANA implementation projects.                
•  SAP S/4HANA certification in the core module relevant to the engagement is mandatory.                
                
Key Responsibilities                
•  Own service-delivery management for the SAP GDH support operations.                
•  Manage SLA/KPI performance and incident/service-request governance.                
•  Lead client relationship management and periodic service reviews.                
•  Drive continuous service improvement across the support engagement.                
                
Required Skills & Expertise                
•  Service-delivery management, ITIL/SLA governance                
•  SAP S/4HANA AMS/support operations                
•  Client and stakeholder management                
                
Certifications                
•  SAP S/4HANA certification in the core module relevant to the engagement (mandatory)                
•  ITIL certification (preferred, in addition to the mandatory SAP S/4HANA certification)                

Skill Requirements

Job Title    SAP Service Delivery – Program Manager            
Career Band / Level    E4.2            
Designation    Program Manager            
Relevant Experience    15 – 18 years            
Employment Type    Full-Time Employee (FTE)            
Location    India (Bengaluru / Noida — as per project staffing)            
                
Mandatory Requirements                
•  Must have worked on at least 2 (two) full-lifecycle SAP S/4HANA implementation projects.                
•  SAP S/4HANA certification in the core module relevant to the engagement is mandatory.                
                
Key Responsibilities                
•  Own service-delivery management for the SAP GDH support operations.                
•  Manage SLA/KPI performance and incident/service-request governance.                
•  Lead client relationship management and periodic service reviews.                
•  Drive continuous service improvement across the support engagement.                
                
Required Skills & Expertise                
•  Service-delivery management, ITIL/SLA governance                
•  SAP S/4HANA AMS/support operations                
•  Client and stakeholder management                
                
Certifications                
•  SAP S/4HANA certification in the core module relevant to the engagement (mandatory)                
•  ITIL certification (preferred, in addition to the mandatory SAP S/4HANA certification)                

Other Requirements

Job Title    SAP Service Delivery – Program Manager            
Career Band / Level    E4.2            
Designation    Program Manager            
Relevant Experience    15 – 18 years            
Employment Type    Full-Time Employee (FTE)            
Location    India (Bengaluru / Noida — as per project staffing)            
                
Mandatory Requirements                
•  Must have worked on at least 2 (two) full-lifecycle SAP S/4HANA implementation projects.                
•  SAP S/4HANA certification in the core module relevant to the engagement is mandatory.                
                
Key Responsibilities                
•  Own service-delivery management for the SAP GDH support operations.                
•  Manage SLA/KPI performance and incident/service-request governance.                
•  Lead client relationship management and periodic service reviews.                
•  Drive continuous service improvement across the support engagement.                
                
Required Skills & Expertise                
•  Service-delivery management, ITIL/SLA governance                
•  SAP S/4HANA AMS/support operations                
•  Client and stakeholder management                
                
Certifications                
•  SAP S/4HANA certification in the core module relevant to the engagement (mandatory)                
•  ITIL certification (preferred, in addition to the mandatory SAP S/4HANA certification)                
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.